The virtual GP service is available to all new and existing Freedom Elite, Freedom Essentials or Freedom Your Choice customers.
At Freedom Health Insurance, we understand how important it is to have access to a GP and get support when you need it the most, especially during these uncertain times with the NHS under such strain due to the spread of COVID-19. We are therefore pleased to announce the launch of our new virtual GP service available to all our UK health insurance customers at no additional cost.
The virtual GP service, GP24, delivered in partnership with Health Hero, gives you the option to have a phone consultation with a GP 24 hours a day, 7 days a week, 365 days a year wherever you are. Benefits include access to medical advice, reassurance and diagnosis when you need it the most.
With e-consultations you get access to an online video consultation with a GP from the comfort of your own home or place of work, between 8am and 10pm, 7 days a week (excluding Christmas Day), allowing you to speak to a GP at a time convenient to you.
With our new virtual GP service, you get:
- 24/7 access to a GP via telephone
- Live online video consultations – 8am to 10pm daily (excluding Christmas Day)
- Access to your consultation history and medical notes through your GP24 online account
- Open referral letters for further treatment
- Private prescriptions (there is a non-refundable charge for prescribed medication and delivery)
- Option to submit details of your NHS GP surgery and preferred pharmacy to facilitate the sharing of notes and prescription fullfilment
- Health information
- Message a doctor service
How do I access the GP24 service?
To access our virtual GP service just call 0345 222 3706* or visit freedom.gp24.co to book an online video appointment. You will first need to register online before being able to book any GP consultations. Please have your health insurance policy number at hand.
This pdf leaflet will also provide you with more information.
Who can access the GP24 service?
The virtual GP service is available to all UK-based clients with a Freedom Elite, Freedom Essentials or Freedom Your Choice private medical insurance policy. This includes individual policies, family and group policies.