About us
A private medical insurance provider for individuals and businesses in the UK.
Freedom Health Insurance began in 2003 as a family business with a simple conviction: that people deserve to feel genuinely in charge of their own healthcare. More than 20 years on, we are still family-run and still based in Poole, Dorset. Today we look after individuals and businesses in the UK, and administer international private medical insurance. We bring the same personal, human approach to each of them. Cover for people living in the European Economic Area is arranged through Freedom Health GmbH, a separate company with its own regulatory arrangements.
Human-led, technology-enabled.
Insurance is a promise to the client, with genuine human interaction running through it. Technology supports the business; our people deliver the promise.
We work with a panel of insurers, who underwrite the policies we arrange and administer. When a client or intermediary comes to us with a requirement, we start by understanding it. We then look at whether one of our existing products, or an arrangement agreed with one of our insurers, could meet it.
Our own team in Poole looks after the day-to-day running of the policies we administer. This includes underwriting administration on behalf of our insurers, and claims. Intermediaries and members deal directly with people who know their scheme.
As a coverholder at Lloyd’s, we act under authority delegated to us by the insurers we work with.
Since 2003
Taking care of tomorrow
We work with intermediaries placing group and individual business with us. We are also open to conversations with third-party administrators, known as TPAs, and with organisations through their intermediary. What we can offer depends on the scheme and on the agreement of our insurer partners. We will always be clear about this from the start.
We start with what your client needs, then look at which of our products, or an arrangement agreed with an insurer, could meet it.
Policies are underwritten by established insurers, which gives some flexibility in how cover is structured.
More than 20 years of experience and award-winning customer service.
A long-term, people-first approach to working together.
There are three ways to start a conversation with us, depending on your role.
For intermediaries
Place your clients’ schemes with Freedom Health Insurance. Our in-house team looks after the administration and claims.
For intermediaries and TPAs
If you look after schemes and want administration or claims support from our team, we would welcome a conversation.
For organisations, through an intermediary
If an existing product does not fit, we can talk with you and your intermediary about an arrangement with one of our insurers. Any arrangement is subject to the insurer’s agreement.
Work with us
If you are an intermediary, TPA or prospective partner and would like to understand how we could work together, we would welcome the conversation.
Looking for cover? See group or individual health insurance.
Policyholders: call 01202 756 350, Monday to Friday, 9am to 6pm. Calls may be recorded.