Accessibility
At Freedom Health Insurance, we understand that everyone has different needs, so we aim to make our website and policy documents easy to access and understand. This page explains the support available and how to request documents in other formats.
Need help using this website?
Call us, Monday to Friday, 9am to 6pm, or email us at any time.
01202 756 350info@fhi.co.uk
How we design
Our approach to accessibility
We follow the Home Office guidance on designing for accessibility. It covers people with low vision, dyslexia, hearing loss, autism, anxiety, motor disabilities and those using screen readers.
You can read the guidance on the Home Office accessibility posters website. Where we need a measurable test, such as colour contrast, we use the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. WCAG is the international standard for accessible websites.
- Clear, readable textWe use 18-pixel body text and plain English, explaining insurance terms when they first appear.
- Strong colour contrastText colours are checked against the WCAG 2.2 AA contrast levels.
- Colour is never the only signalIf we use colour to show something, we also use text, a label or a shape.
- Works with a keyboardYou can reach menus, buttons and questions without a mouse.
- You stay in controlAnything that moves can be paused, and there are no time limits on our pages.
- Sentence caseWe use sentence case for headings and buttons to make them easier to read.
We use WCAG 2.2 AA to check the parts of accessibility we can measure, such as colour contrast. This website has not been independently tested, so we do not claim that it fully meets the standard. If any part of it does not work for you, please contact us.
Accessibility settings
Adjust this website
Select the accessibility settings button in the top bar of any page. It opens a small panel with these options.
- Text sizeChoose Normal, Large or Larger. The whole page scales, like browser zoom.
- Reduce motionStops video and animation across the website.
- Higher contrastMakes text and key colours darker on light backgrounds, and lighter on dark ones.
- Underline linksUnderlines every link, so links do not rely on colour alone.
Select Reset to restore the website’s standard accessibility settings.
Your device
We follow your device settings
If you have set your phone or computer to reduce motion or increase contrast, this website follows that setting.
You can also use your browser zoom, which works on every page. For step-by-step help with your own device, see My Computer My Way from AbilityNet, a UK charity. It includes guidance on increasing text size and using screen readers.
Your device setting comes first
If your device is set to reduce motion, video and animation stay paused. This applies even if Reduce motion is switched off in our accessibility panel, because your device setting takes priority.
Alternative formats
Documents in other formats
We can provide our documents in other formats to meet your needs, such as the formats below.
| Format | What it includes |
|---|---|
| Large print | Larger text, including forms, tables and diagrams. Helpful for people with low vision. |
| Audio | A spoken version as an MP3 file or CD, read by a person or a digital voice. |
| Braille | A printed braille version of the document. |
If you need any of our documents in another format, including policy documents and forms, contact us or your intermediary. Tell us which document you need, the format you would like and, for a printed copy, where to send it.
We will confirm the expected timescale before arranging your document.
We can post printed copies directly to you, or send digital versions by email.
Outside this website
Other websites
Some links take you to websites operated by our partners, including Freedom 360 service providers. These websites have their own accessibility information.
Contact us
Getting help or giving feedback
If any part of this website is hard to use, or you need information in a different format, please contact us.
- Call us01202 756 350, Monday to Friday, 9am to 6pm.
- Email usinfo@fhi.co.uk. If you are reporting a website issue, please include the page address and describe the problem.
- Use our contact pageOur contact page lists the ways you can get in touch.
Questions
Accessibility FAQs
We use WCAG 2.2 level AA to check the parts of accessibility we can measure, such as colour contrast and keyboard use.
The website has not been independently tested, so we do not claim that it fully meets the standard.
Open the accessibility settings in the top bar and choose Large or Larger. You can also use your browser zoom, which works on every page.
Your device is set to reduce motion, and we always follow that setting. To see video and animation, change the motion setting on your device.
Yes. We can provide our documents in other formats, such as large print, audio and braille. Contact us or your intermediary and tell us which document you need and the format you would like.
We will confirm the expected timescale before arranging your document. We can post printed copies directly to you, or send digital versions by email.
Email info@fhi.co.uk with the page address and what went wrong. If the problem stopped you doing something, please tell us what you were trying to do.
Still have questions?
Need help or a different format?
Call us on 01202 756 350, Monday to Friday, 9am to 6pm, or email info@fhi.co.uk at any time.
We review this page at least once a year, and whenever we make a significant change to the website. Last reviewed 21 October 2026.