Private Business Intermediaries

Privacy Policy

At Freedom Health Insurance, we take our customer’s privacy very seriously and all personal information (‘data’) we receive will be treated as strictly confidential and will only be processed for legitimate and lawful purposes in accordance with the Data Protection Act 1998. 

What information we collect

In order to provide you with a personalised service and policy, we will ask you to give us data about you and any other person who will be included on the insurance policy. The personal information you provide, which may include your name, date of birth, email address and other contact details, will depend on the product or service to which you subscribe.
 
Sometimes you may need to submit personal information which is of a more private nature, which we refer to as sensitive personal information, and is required in order that we can, for example generate a product quote or to deal with your questions or administer your policy with us. This may include data relating to physical or mental health conditions, lifestyle information or employment information.
 
Data about how people are using our website may also be collected and aggregated, however this is done anonymously so we cannot identify you personally. We refer to this as non-personal information.

How we collect information

We collect personal information directly from you when you register for services via our website, over the phone or via post.
 
Non-personal information may be collected through web browser cookies when you visit our website or when you respond to certain marketing messages, such as search engine marketing.

How we use your information

We require personal information to understand the needs of our website visitors and people who contact us in order to provide a better service and in particular, but not limited to, the following reasons:
  • provide you with quotes or other services you request
  • approve or allow you to purchase various products
  • policy administration and management
  • feedback request regarding our products and customer service
  • periodically sending promotional material about new products, special offers or other information which we think you may find interesting, using the email address or other contact details that you have provided
  • using the information to customise the website according to your interests
  • responding to requests where we have a legal or regulatory obligation to do so
Non-personal information may be used to learn about online behaviour in order to improve our website and marketing messages and to provide a better brand experience. Non-personal information may be used by us, or disclosed to others, for research or statistical purposes. Any such sharing would be in accordance with legal data sharing agreements that stipulate an agreed, limited purpose and preclude any use for commercial gain.

How we share information with third parties

We will not sell, distribute or lease your information to parties any other organisations to use for their own commercial purposes unless we have your permission or are required by law to do so. 
 
However, you agree that Freedom Health Insurance may share your information with third parties who process data on its behalf. Such processing could include, but is not limited to:
  • advertisers and advertising networks who require the data to serve relevant adverts to you and others
  • business partners or suppliers of Freedom Health Insurance in order to provide you with the information and products requested via our website
  • analytics and customer feedback providers that assist Freedom Health Insurance in the improvement and optimisation of the website and of the products and services offered

How we process your information

Steps are taken to ensure the data is accurate, kept up to date and not kept for longer than is necessary. Measures are also taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the data.
 
From time to time, it may be necessary to process your data outside of the European Economic Area (EEA). Freedom Health Insurance will take all reasonable steps to ensure any organisation used to process your data in these situations provides appropriate guarantees in respect of its technical and organisational security measures and that the transfer and processing of your data complies with all relevant data protection and privacy laws.

If at any time you wish us, or any company associated with us, to stop processing your data or contacting you for marketing purposes, please contact The Data Protection Officer at Freedom Health Insurance, Bourne Gate, 25 Bourne Valley Road, Poole, BH12 1DY or email us at [email protected]

Subject to certain exceptions, you are entitled to have access to your data held by us. You may be charged a fee (subject to the statutory maximum) for supplying you with that information.

Freedom Health Insurance is a trading name of Freedom Healthnet Ltd which is authorised and regulated by the Financial Services Authority. Registration Number 312282.