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Our Virtual GP Service

Get access to a GP when you need it most, no matter where you are in the UK with our virtual GP service.

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Launching 1st August 2024

Get access to a GP when you need it most, no matter where you are in the UK with our virtual GP service. At Freedom Health Insurance, we recognise the importance of timely access to a GP, especially given the challenges of securing NHS GP appointments. That's why we offer our UK health insurance customers a complimentary virtual GP service within the core cover. This service is not currently available to Freedom Worldwide customers.

User Guide

How does private health insurance with virtual GP coverage work?

When you purchase any of our UK health insurance plans (excluding our Freedom Worldwide international plan), you'll gain free and unlimited access to our Virtual GP service. In partnership with eMed, this service offers you the convenience of scheduling phone consultations with a GP 24/7, 365 days a year.

Enjoy the benefits of timely medical advice, reassurance, and diagnosis when you need it most. Please be aware that appointment availability may vary based on demand. 

How do I access the virtual GP service?

Freedom Health Insurance will send you a company code which you can use to access your eMed membership. The membership code can be added when signing up or after you have created your account.

If you have already created an account, you can add your code in the eMed app or on the eMed web portal.

You can find more information on how to sign up by reading our user guide.

User Guide

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How can I book a virtual GP consultation?

Our UK policyholders have virtual access to GPs, physiotherapists, nurses, pharmacists, and mental health practitioners, 24/7, 365 days a year, at a time and place that's convenient to them.

Our virtual GP service is provided by eMed. Please note: this is not an emergency service. If you are experiencing a medical emergency, please call 111 for urgent medical advice or 999 for urgent medical assistance or go to your local A&E hospital.

What happens if I can't attend a scheduled appointment?

Appointments can be cancelled at any time without charge. However, if a member fails to cancel and misses an appointment, they will be responsible for the cost.

Who can access the virtual GP service?

The virtual GP service is available to all UK-based clients with a Freedom Elite, Freedom Essentials, or Freedom Your Choice private medical insurance policy. This includes individual policies, family and business insurance policies.

Empower your health:

  • Prescription delivery – Have your prescription sent electronically to your chosen pharmacy for collection, or have your medication delivered to your door.
  • 24/7, 365 virtual appointments – Talk to a GP, physiotherapist, nurses, pharmacists and mental health practitioners from your device at any time.
  • Secure clinical records – Store all your records on the app, with the option to share them with your NHS GP. View your consultation notes, prescriptions and referral information.
  • Referrals in minutes – GPs, pharmacists and nurses can issue open referral letters which can be used in conjunction with private medical insurance providers.
  • “My Health” – A digital self-care tool to provide deeper insights into your health and wellness.

Your personal details and medical history will be kept confidential, just the same as your records with your usual doctor.

Patient Satisfaction Overview

Our private health insurance with virtual GP cover makes speaking to a GP when you need medical advice quick and easy.

1.2 million

1.2 million

appointments delivered in the UK in 2023.

75% of appointments

75% of appointments

were delivered in 4 hours, 100% in 24 hours.

Highly rated

Highly rated

with a patient excellence rating of 4.9/5 stars.

Patient Testimonials

Patient 1
"Convenient appointment times and a very personable experience."
Patient 2
"Polite doctors who listen and really want to help."
Patient 3
"It's fast, easy, and they really listen to everything you have to say! I was able to book an appointment and get my needs taken care of in a quick and professional manner."