Step by step guide to reimbursement claims

UK policyholders or group members can now submit their reimbursement claims online, though a quick and simple form. If you are claiming for more than one person, please submit a separate claim for each person. Here is a step by step guide to help you submit your reimbursement claim

What types of claim can I make? Who can use this tool?

Dental costs reimbursement

Optical costs reimbursement

Private GP costs reimbursement

Maternity Cash Benefit

All Freedom Elite members (for Maternity Cash Benefit)

Freedom Elite members who have the Private GP, Dental and Optical Benefit covered by their policy

Freedom Essentials member who have Outpatient Treatment covered by their policy

Access the reimbursement claims tool

Step 1

Select the type of claim you would like to make and click Continue at the bottom of the page

Good to know:

  • Please make sure your policy provides cover for your treatment by checking your policy documents. Policy limit and excess might apply to your claim.

Step 2

Complete the form with the patient's information

Good to know:

  • If you are not the policyholder or a group scheme member, you can still make the claim. However, the reimbursement will be sent to the policyholder or to the group scheme member.
  • When asked about the name and policy number of the patient, please provide this information exactly as they appear on the policy certificate
  • We ask for an email address because we will use this to send you an email confirming your claim submission.
  • Providing your phone number is optional. We will not usually contact you but in case we need further information about your claim, providing your phone number will make things easier.

Step 3

Specify the details of your treatments

Good to know:

  • If you had treatment across multiple dates, please provide the first treatment date.
  • Please note that the amount you are claiming for is subject to your policy limit and excess.

Step 4

Upload supporting documentation (e.g., invoices)

Good to know:

  • When uploading your invoice(s), you can select multiple documents at once such as PDF and photographs. Please make sure that the name of the patient, date of service, description of service and total cost is visible.

Step 5

Choose your preferred payment

Good to know:

  • If you choose your preferred payment methods as cheque, this will be sent to the policyholder’s or group scheme member’s address. We already have this information in our system. If you choose BACS, please provide the policyholder’s or group scheme member’s bank account details (name, sort code and account number). If you provide different bank details, the reimbursement will be processed by cheque.

Step 6

Submit your claim by clicking on Submit Claim at the bottom of the page

Good to know:

  • Once you click Submit Claim, your claim will be sent to us and you will receive an email confirming this. After this, you do not need to do anything else, and your reimbursement will be processed in due course. Or, if we need more information about your claim, we will contact you directly.