Existing clients FAQs

Can I add children to my policy?

Yes, you can. For the UK plans, families with three or fewer children will only pay for their first child. For our larger families, rest assured that the maximum charge is capped at four children.

For our Freedom Worldwide plan, after your 4th child, all additional children are added at no extra cost.

What is the children age limit for a family plan?

Your child can be on your policy until they turn 25 on personal policies and up to the age of 30 for group policies.

Can I add a newborn to my health insurance plan?

Yes, we allow children to be added to a parent’s policy from the day they are born.

How do you deal with complaints?

We hope that you will be satisfied with the products and service you receive from us. However, if you are unhappy and would like to make a complaint, we will work to correct matters as quickly as possible and take steps to prevent the problem happening again. Find out more information on our complaints procedure page.

Where is Freedom Health Insurance based?

Freedom Health Insurance is a UK based company, located in Poole, Dorset. Our full address is

Freedom Healthnet Limited

County Gates House

300 Poole Road


BH12 1AZ

Can I cancel my policy if I change my mind after buying?

You have a 14-day cooling-off period once you have purchased a new policy. This means that you have 14 days from the date you receive the policy documents to cancel it and get a full refund if no claims have been made.

How do I cancel my policy?

If you decide you want to cancel your policy, you may do so with no charge.

If no claim has been made, we may refund any premium which has been paid for the rest of the period of insurance. If a claim has been made, we will cancel the policy, but we will not refund any premium and you must pay us the rest of the full annual premium for the period of insurance.

For more information get in touch.

Still have any questions?

If you couldn't find an answer to your question, please use the form below to send us your query. Alternatively, you can contact us directly.

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Your policy documents

If you want to know more about your health plan with us, you can find everything you need to know in the policy literature.


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