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Smarter Skin Checks, Greater Peace of Mind

Get your skin concerns checked by specialist dermatologists. Fast, convenient assessments, available through your Freedom Health policy.

Remote Skin Assessment

Fast, Expert Support from Home for Freedom Elite and Freedom Essentials members

We know that noticing a mole, skin lesion, or rash that doesn’t look quite right can be worrying and getting it checked quickly matters. But we know getting seen quickly isn’t always easy. There are two pathways:

Skin Lesion Pathway, offering fast, expert review of moles and lesions, all from home and no GP referral needed. Simply call our claims team to start the claims process (subject to outpatient limits).

Dermatology Pathway, giving you access to fast diagnosis and treatment advice for a range of skin conditions (subject to a GP referral and outpatient limits).

As an outpatient service, the claim fee is taken from your outpatient limit. The service is unavailable without outpatient cover.

Who are Skin Analytics

Freedom Health has partnered with Skin Analytics to offer members access to specialist dermatology care. With easy registration, quick turnaround of results, and an experience that users love, Skin Analytics makes accessing dermatology care feel simple.

Skin Analytics has been running this service with leading private medical insurers for over 10 years. Assessments are carried out by GMC-registered consultant dermatologists, ensuring members receive trusted, high-quality care.

Skin Analytics Team

Benefits of Using Skin Analytics

Fast Results

Waived excess

Your excess is waived for claims made through Skin Analytics. If you need further treatment, usual excess applies.

Early Detection

Early detection

Earlier detection helps you get the care you need, with results within 3 days

AI Technology

Cutting-edge care

Innovative, digital-first dermatology pathways helps memberss access specialist dermatology expertise faster

Trusted

Trusted

Skin Analytics is already supporting patients in the NHS

Your Freedom Dermatology pathway
If you are concerned about a mole or skin lesion, explore how the Skin Lesion Pathway works and what to expect at each stage.
 
 
Freedom Dermatology
Skin Lesion Pathway
See how the service works, including assessment, specialist review and your possible outcomes.
View pathway →

Digital Dermatology Checker

Select your skin concern to find out whether the Skin Lesion Pathway may be suitable and what to do next.

Skin Lesion Pathway
This concern may be suitable for the Skin Lesion Pathway.
You do not need a referral letter. Please contact our Claims Team, who will ask a few questions about your symptoms and confirm whether the service is suitable for you.
Email [email protected]
Telephone 01202 756 350
Other dermatology concerns
This concern is not suitable for the Skin Lesion Pathway.
You’ll need a referral letter from your GP. Once you have it, please contact our Claims Team:
Email [email protected]
Telephone 01202 756 350
Claims assessment
This concern is not suitable for the Skin Lesion Pathway.
Cover for this type of skin concern will depend on your policy and individual circumstances. Please contact our Claims Team before arranging treatment so they can advise you on the information required.
Email [email protected]
Telephone 01202 756 350
Ongoing skin conditions
This concern is not suitable for the Skin Lesion Pathway.
Cover for ongoing or recurring skin conditions can vary depending on your policy and circumstances. Please contact our Claims Team so they can review your cover and advise you on the appropriate next steps.
Email [email protected]
Telephone 01202 756 350

Skin Analytics Patient Testimonials

Absolutely brilliant service. Saw the GP on a Monday, received the kit on Tuesday and even got my results the same day! Brilliant!
 

Skin Analytics Support

For any app and kit related issues, please contact the Skin Analytics support team.

Email Icon [email protected]

Customer operations team will respond to all customer emails within one working day.

Freedom Health Claims

To get access to the Digital Dermatology, contact our claims team.

Email Icon [email protected]
Phone Icon 0800 999 2013

Skin Analytics FAQs

What is the Skin Analytics service?

Skin Analytics is a digital dermatology service that allows Freedom Health members to have moles, lesions, and other skin concerns assessed quickly and conveniently from home by specialist dermatologists.

Do I need a GP referral to use the service?

For the Skin Lesion Pathway, you can access the service directly through our claims team, with no GP referral required. For the General Dermatology Pathway, a GP referral is needed.

How do I access the service?

Simply contact our claims team by phone or email. They will guide you through the next steps and provide access to the Skin Analytics platform.

Who reviews my case?

All assessments are carried out by GMC-registered consultant dermatologists, ensuring that your results are accurate, safe, and trustworthy.

How long will it take to get my results?

You will usually receive your results within three days of sending your images. These will come directly from Skin Analytics, not Freedom Health Insurance.

What skin conditions are covered?

The service can assess a wide range of skin concerns. To check whether your condition is included, you can use our Digital Dermatology Checker on our Skin Analytics page. If you would prefer to speak to someone, our Freedom Health Insurance claims team will be happy to confirm what is eligible.

Is the service secure and confidential?

Yes. All information and images are handled securely by Skin Analytics and are never shared with Freedom Health Insurance. Your privacy is protected at every stage of the process. For more details, you can view the Skin Analytics privacy policy on their website.

Does using Skin Analytics affect my policy limits?

Yes. Access to Skin Analytics depends on the outpatient benefit included in your policy:

  • If your policy does not include outpatient benefit, you will not be able to use the Skin Analytics service.

  • If you have a limited outpatient benefit, the service fee will be deducted from your outpatient allowance.

  • If you have full outpatient cover, you can use Skin Analytics without restrictions.

Your excess is waived for the Skin Analytics claim itself. However, if you require further treatment with a dermatologist, your usual excess will apply.

Will I have to pay an excess?

With Freedom Health Insurance, your excess is waived for claims made through the Skin Analytics service. If you need further treatment, your usual excess will then apply.

Please note: The service fee is taken from your outpatient limit and is subject to outpatient limits.

What if I have a technical issue with the app or kit?

For any technical or app-related issues, you can contact the Skin Analytics support team at [email protected] or 0203 123 456.

What if I can’t get a clear photo?

The platform provides tips on how to take a good quality photo. If your image isn’t suitable, you’ll be asked to try again. For the most accurate results, follow the photo guidance carefully.

What if I don’t receive my results?

If you haven’t heard back within the expected timeframe, please contact Skin Analytics on [email protected].

*Calls may be recorded and monitored for quality and training purposes.

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