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Smarter Skin Checks, Greater Peace of Mind

Get your skin concerns checked by our specialist dermatologists. Fast, convenient assessments, available through your Freedom Health policy.

Remote Skin Assessment

Digital Dermatology – Fast, Expert Support from Home.

We know that noticing a mole, skin lesion, or rash that doesn’t look quite right can be worrying and getting it checked quickly matters. But we know getting seen quickly isn’t always easy.

Freedom offers a Skin Lesion Pathway for fast, expert review of moles and lesions, all from home and no GP referral needed. Simply call our claims team.

We also offer a wider Dermatology Pathway, giving you access to fast diagnosis and treatment advice for a range of skin conditions (subject to a GP referral).

It’s simple, quick and convenient.

Benefits of Using Skin Analytics

Fast Results

Faster reassurance

Receive your results within 3 working days

Early Detection

Early detection

Earlier detection helps get you the care you need, when it matters

AI Technology

Cutting-edge care

Innovative, digital-first dermatology pathways helps memberss access specialist dermatology expertise faster

Trusted

Trusted

Skin Analytics is already supporting patients in the NHS

Pathways available for our policyholders
Mole and Skin Lesion Pathway
General Dermatology Pathway

Digital Dermatology Checker

Click on your skin concern to find out if it may be covered by our Digital Dermatology Pathway.

🟣 You might be eligible for our Skin Lesion Pathway.
You do not need a referral letter. Please contact our Claims Team:
📧 [email protected]
📞 01202 756 350
🔵 You may be more suited to our General Dermatology Pathway.
You’ll need a referral letter from your GP. Once you have it, please contact our Claims Team:
📧 [email protected]
📞 01202 756 350
⚠️ This condition is usually not covered by your policy.
We’d need a GP referral letter to assess the claim on a case-by-case basis. Please send this to our Claims Team:
📧 [email protected]
📞 01202 756 350
📄 This is a chronic condition and general management might not be covered.
Please get a GP referral letter and contact our Claims Team to review your cover:
📧 [email protected]
📞 01202 756 350

Who are Skin Analytics

Freedom Health has partnered with Skin Analytics to offer members access to specialist dermatology care. With easy registration, quick turnaround of results, and an experience that users love, Skin Analytics makes accessing dermatology care feel simple.

Skin Analytics has been running this service with leading private medical insurers for over 10 years. Assessments are carried out by GMC-registered consultant dermatologists, ensuring members receive trusted, high-quality care.

Skin Analytics Team

Patient Testimonials

Absolutely brilliant service. Saw the GP on a Monday, received the kit on Tuesday and even got my results the same day! Brilliant!
 

Skin Analytics Support

For any app and kit related issues, please contact the Skin Analytics support team.

Email Icon [email protected]
Phone Icon 0203 123 456

Freedom Health Claims

To get access to the Digital Dermatology, contact our claims team.

Email Icon [email protected]
Phone Icon 0800 999 2013

Skin Analytics FAQs

What is the Skin Analytics service?

Skin Analytics is a digital dermatology service that allows Freedom Health members to have moles, lesions, and other skin concerns assessed quickly and conveniently from home by specialist dermatologists.

Do I need a GP referral to use the service?

For the Mole and Skin Lesion Pathway, you can access the service directly through our claims team, with no GP referral required. For the General Dermatology Pathway, a GP referral is needed.

How do I access the service?

Simply contact our claims team by phone or email. They will guide you through the next steps and provide access to the Skin Analytics platform.

How long will it take to get my results?

You will usually receive your results within 3 days of submitting your images.

Who reviews my case?

All assessments are carried out by GMC-registered consultant dermatologists, ensuring that your results are accurate, safe, and trustworthy.

What skin conditions are covered?

The service can assess a wide range of skin concerns. To check whether your condition is included, you can use our Digital Dermatology Checker on our Skin Analytics page. If you would prefer to speak to someone, our Freedom Health Insurance claims team will be happy to confirm what’s covered.

Is the service secure and confidential?

Yes. All information and images are handled securely, and your privacy is protected throughout the process.

Does using Skin Analytics affect my policy limits?

Yes, if your policy does not include any outpatient benefit, you will not be able to access the Skin Analytics service. If you have a limited outpatient benefit, the cost will be taken from that benefit. If you have full outpatient cover, you can use the service without any restrictions.

What if I have a technical issue with the app or kit?

For any technical or app-related issues, you can contact the Skin Analytics support team at [email protected] or 0203 123 456.

What if I can’t get a clear photo?

The platform provides tips on how to take a good quality photo. If your image isn’t suitable, you’ll be asked to try again. For the most accurate results, follow the photo guidance carefully.

What if I don’t receive my results?

If you haven’t heard back within the expected timeframe, please contact Skin Analytics on [email protected] or call 0203 123 456.

Will I have to pay an excess?

No, there is no excess applied when you use this service.

*Calls may be recorded and monitored for quality and training purposes.

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