Freedom Wellness

Freedom Banner — Freedom Wellness: Trusted support, whenever it's needed

Confidential support for life's everyday challenges, whether personal, emotional or work related.

What is Freedom Wellness?

Freedom Wellness provides all UK group scheme members expert, confidential support whenever life feels overwhelming whether you're facing personal challenges or work-related stress. From emotional guidance to practical advice, you have access to a professional team to help you move forward with clarity and confidence. Every conversation is private, every recommendation is tailored, and every step is designed to support your unique circumstances.

Counselling and other services available through Freedom Wellness is separate from your PMI policy. They are unable to assess any claims or policy related questions.

PLEASE NOTE: THIS SERVICE IS ONLY AVAILABLE TO GROUP SCHEMES ONLY.

Service Highlights:

Always available — in the moment supoprt, 24/7, every day of the year
Support for work, life, family matters — no issue is too big or too small
Completely confidential — no involvement from your employer.
Unlimited access — available whenever support is needed.

Family & Relationships

Child care & Education
Eldercare
Juggling work and family life
Caring for others
Domestic violence or abuse

Daily Living

Daily Living Icon

Consumer rights
Health and wellness
Debt and money management
Relocation
Community resources

Life Events

Life Events Icon

Pregnancy and Adoption
Marriage and cohabitation
Separation and divorce
Moving home
Bereavement and loss
Retirement

Personal Emotional

Emotional Support Icon

Managing stress
Anxiety and depression
Disability and illness
Substance misuse
Addictions

Work

Work-life balance
Bullying
Workplace pressure
Managing change
Relationships
Career

Online Support

LiveConnect: Chat with a counsellor
Seminar Events: Monthly & recorded

Your Freedom Wellness Benefits at a Glance

Aware
Mindfulness to improve focus and wellbeing.

Six telephone sessions with a mindfulness-trained Aware specialist.

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Counselling
Flexible therapy in your preferred language.

Up to five sessions per topic, delivered within five working days.

View the document

Computerised CBT (cCBT)
Interactive digital CBT for personal resilience.

Seven online CBT sessions with ongoing tracking and guidance.

View the document

Life Coaching
Coaching to support personal & career goals.

Up to six telephone or video coaching sessions per focus area per policy year.

View the document

Wellness Coaching

Wellness Coaching
Support to make sustainable lifestyle changes.

Up to six sessions with a wellness coach per focus area per policy year.

View the document

Legal Services
Confidential non-advisory legal information.

Up to 30 minutes telephone consultation per legal topic, per policy year.

Financial Services

Financial Services
Guidance on budgeting, pensions, debt and more.

Up to 45 minutes of telephone consultation per topic with a qualified adviser.

View the document

Manager Assist
HR and leadership support for workplace issues.

30–60 minute consultations for workplace concerns or management support.

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Seminars
A library of past seminars, available online.

Access recorded webinars anytime via the benefit portal.

View the document

How to contact Freedom Wellness

Enter your policy number to show details Not available for this policy

Phone

0800 243 458

WhatsApp

+1 984 920 6875

Online Portal

Use code: FHI

iConnect App

Code: 278086

Google Play

App Store

Freedom Wellness FAQs

Who provides the service?

The service is provided by Workplace Options, an expert provider of employee support services, which has been providing this service since 1982 and is completely independent from your organisation.They do not assess the eligibility of any claims.

How does this add value for me?

Freedom Wellness can support you through difficult times, if you need extra support, feel alone, or would like an independent ear. It can also save you precious time and legwork when dealing with everyday, practical issues. Overall, using Freedom Wellness should help reduce stress and anxiety, improve your wellbeing, and free you up to focus on other things.

Do I have to be in a crisis to use Freedom Wellness?

Absolutely not. In fact, we encourage people to contact Freedom Wellness as soon as the issue arises. We recognise that there is a lot to juggle on a day-to-day basis, and sometimes we could all do with some extra support to help us manage life's everyday challenges.

How do I access Freedom Wellness?

There are plenty of ways to contact the service. The service is available via an 0800 freephone number, email, instant messaging, SMS texting, and online.

How often can I use the service?

You can access Freedom Wellness as often as you need, with no overall limit on how many times you use the service. However, some individual support options have set annual limits, such as a fixed number of counselling or coaching sessions per topic, capped consultation times for legal and financial advice, and defined allowances for specialist programmes like mindfulness or CBT. These limits reset each policy year, while resources like recorded seminars remain available without restriction.

Is it confidential?

Yes, when you contact Freedom Wellness, the only information required from you is the name of your employer. Your employer may receive utilisation statistics on the number of people using the support, but no personal, identifying information will be disclosed (companies under 50 employees do not get receive this data). No one will know that you have contacted the service unless you choose to disclose this information. Workplace Options is bound by professional standards regarding confidentiality and the disclosure of details of individuals who have contacted Freedom Wellness.

Is it free to use?

Yes, the service is included withint the premium. You won't have to pay for any information or support that you receive directly from Freedom Wellness.

What happens once I've contacted Freedom Wellness?

When you contact the service you will be asked some simple questions to help clarify the support you need. After this, you may be connected to one of our work-life specialists who will provide you with practical information and support. Alternatively, or in addition, you may be referred to one of our counselling team who will assess the best form of counselling support to suit your needs.

What kind of things can Freedom Wellness provide support with?

You can contact Freedom Wellness for support on anything that matters to you. These are examples of the topics covered, but it is not an exhaustive list, so please contact us in any case:

Work

Work-life balance
Bullying and harassment
Workplace pressure
Managing change
Workplace relationships
Careers

Life events

Pregnancy and new baby
Adoption
Marriage and cohabitation
Separation and divorce
Moving home
Bereavement and loss
Retirement

Personal

Emotional wellbeing
Managing stress
Anxiety and depression
Disability and illness
Substance and alcohol misuse
Addictions and compulsive behaviours
Personal development

Family relationships

Childcare
Education
Elder care
Juggling work and family life
Caring for others
Domestic violence or abuse

Daily living

Consumer rights
Health and wellness
Debt and money management
Relocation
Community resources

What type of support is available?

There is a range of support that the service can provide, depending on your unique needs:

Practical information and support
Professional resources and fact sheets
Referrals to services in your local area
Short-term, solution-focused counselling
Online support through the Freedom Wellness website

When is Freedom Wellness available?

You can contact the service 24 hours a day, 7 days a week, 365 days a year.

Who are the Freedom Wellness consultants?

Freedom Wellness is staffed by a team of highly trained and qualified professionals who are experts in fields such as wellbeing, family matters, relationships, debt management, workplace issues, consumer rights, counselling, and much more. You can be confident that the information you receive is accurate, up to date, and relevant to your particular circumstances.

Will I contact a 'real' person?

Yes, when you contact Freedom Wellness, you’ll speak directly with a real consultant who can assist you right away.

My question isn't covered in these FAQs. Who can I speak to?

Please contact your Human Resources (HR) team if you have further questions about Freedom Wellness. If you do not wish to contact your HR team, please contact Freedom Health Insurance directly.

*Calls may be recorded and monitored for quality and training purposes.

Freedom Health Insurance and Freedom Health are trading names of Freedom Healthnet Ltd © 2023. Freedom Healthnet Limited is authorised and regulated by the Financial Conduct Authority with the registration number 312282. Company registered address: Freedom Healthnet Ltd, County Gates House, 300 Poole Road, Poole, BH12 1AZ. Company registration number: 04815524. The guidance contained within the website is subject to the UK regulatory regime and is therefore primarily targeted at customers in the UK. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.