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Hi! How can we help you?

Find answers to your questions about Freedom Health Insurance products and processes.

We are here to make things simple

We know how important time is nowadays, especially when it concerns your health and wellbeing. Whether you are a new or existing client, finding the right information should be quick and straightforward.

Health insurance made easy

Documents

Documents

Access the relevant documents for all our plans

All documents

Claims

Claims

Learn more about the claims process for our plans

Make a claim

Underwriting

Underwriting

Discover what it is and how this affects your healh insurance plan

Find out more

Procedure fees

Procedure fees

See how much we will pay for various procedures

See price guide
GP24 - Virtual GP 24/7

GP24 - Virtual GP 24/7

With our free GP24 service available to all our UK clients, you can easily access a virtual GP via phone (24/7) or through an online video consultation (8am - 10pm). Get the medical advice, reassurance, and diagnosis at a time convenient to you.

Find out more
Compliments and complaints

Compliments and complaints

Whether you are happy with our service or our staff and you would like to share your appreciation with us, or you are dissatisfied with any aspect of our service, we value all customer feedback. Find out how you can get in touch and what our official complaint procedure is.

Find out more

If you still have questions or maybe you would like to find out more about our products or services see our FAQs.