Cancer support, personal to you.
One-to-one guidance and emotional support for members with an approved cancer claim, from diagnosis onwards. Provided by Reframe Cancer and included with Freedom Elite, Freedom Essentials and Freedom Worldwide UK policies, whatever your level of cover. Plus an Information Hub that is open to everyone.
Who delivers
About our delivery partner.
Freedom Cancer Care is provided by Reframe Cancer, in partnership with Freedom Health Insurance. Reframe Cancer is a personalised cancer support service and is regulated by the Care Quality Commission (CQC). It supports people through cancer across NHS, private or combined care.
Reframe Cancer gives members access to a team of specialists who can guide them, offer emotional support and help with practical matters, helping them feel informed and more in control. It can help ease some of the practical and emotional pressure of a cancer diagnosis, so members can focus on their health. Its support is designed to complement our own Cancer Care Team.
How it works
How one-to-one support works.
Contact our Cancer Care Team
Call the team when you are making a cancer claim.
Your claim is checked
The team checks whether your claim is covered under your policy, including your underwriting terms.
Referral to Reframe Cancer
If your claim is approved, the team refers you to the service.
Meet your support team
You are introduced to a dedicated cancer nurse specialist and support manager.
Up to six hours of guidance
Personalised support with treatment, appointments, finances and wellbeing.
Any private treatment you intend to claim for must be authorised by our Cancer Care Team before it takes place. Support from Reframe Cancer does not change what your policy covers.
What support can include
Support across the cancer journey.
Dedicated support
A cancer nurse specialist and support manager who provide clinical guidance, coordinate your support and liaise with your medical practitioner or hospital.
NHS, private or combined care
Help finding your way through appointments and treatment, whichever route you take.
Informed choices
Clear guidance to help you understand your options, feel informed and make decisions that are right for you.
Treatment and appointments
Practical help, such as chasing appointments and understanding what happens next.
Work, family and finances
Guidance on everyday concerns, including return-to-work planning.
Emotional wellbeing
Someone to talk to about how you are feeling, at a difficult time.
Support can include clinical, emotional, practical and financial guidance. Up to six hours of one-to-one support is available for each approved cancer claim and treatment plan. The six hours are shared between your cancer nurse specialist and support manager, and include time spent on your behalf, such as liaising with your hospital. Freedom Cancer Care does not replace medical treatment.
The Reframe Cancer Information Hub.
Clear, reliable cancer information for everyone, including employees, HR teams and family members. You do not need to be making a claim to use it.
What you will find
- Symptom checkers
- Cancer awareness guidance
- Resources on a range of cancer-related topics
Reframe Cancer researches and checks the clinical information in the Hub, including the symptom checkers.
One-to-one support
How to access one-to-one support.
One-to-one support is available with an approved cancer claim on a Freedom Elite, Freedom Essentials or Freedom Worldwide UK policy, whatever your level of cover.
Making a cancer claim
Access the support service
Contact our Cancer Care Team when making a cancer claim. They will check your claim and, if it is approved, refer you to Reframe Cancer and help you get started.
Already receiving support
Patient portal
If you have an ongoing support plan with Reframe Cancer, use the patient portal to message your support team and view your appointment notes.
Your support team can tell you how to access the patient portal.
Good to know
Questions, answered.
Freedom Cancer Care is a cancer support service provided by Reframe Cancer. It includes an Information Hub, which is open to everyone, and one-to-one support from a dedicated cancer nurse specialist and support manager for members with an approved cancer claim.
The Information Hub is open to everyone, including employees, HR teams and family members, whether or not they are making a claim. One-to-one support is included with Freedom Elite, Freedom Essentials and Freedom Worldwide UK policies, whatever your level of cover, and is not included with Freedom Worldwide Non-EEA. It is available to members with an approved cancer claim.
Reframe Cancer's Information Hub includes symptom checkers, cancer awareness guidance and resources covering a range of cancer-related topics. Reframe Cancer researches and checks the clinical information it provides, including the symptom checkers. The Hub is open to everyone, and you do not need to be making a claim to use it. Create your account using the link on this page. If you already have an account, you can log in with your existing details.
Members with an approved cancer claim can receive up to six hours of personalised support for each cancer claim and treatment plan, from a dedicated cancer nurse specialist and support manager. The six hours are shared between them and include time spent on your behalf, such as liaising with your medical practitioner or hospital. Support may include clinical guidance, and help with treatment, appointments, work, family, finances and emotional wellbeing, across NHS, private or combined care. It is designed to complement the support you receive from our Cancer Care Team.
Contact our Cancer Care Team on 01202 283 592 or at cct@fhi.co.uk when making a cancer claim. The team will check whether your claim is covered under your policy, including your underwriting terms. If your claim is approved, they will refer you to Reframe Cancer. If your claim is declined, one-to-one support is not available, but you can still use the Information Hub.
No. Reframe Cancer does not assess claims. Your claim is assessed by our Cancer Care Team.
Freedom Cancer Care itself does not fund or authorise cancer treatment. It is a support service that works alongside your health insurance. Cover for cancer treatment depends on your policy, and any private treatment you intend to claim for must be authorised by our Cancer Care Team before it takes place. Your policy documents explain what is covered.
One-to-one support is included with Freedom Elite, Freedom Essentials and Freedom Worldwide UK policies, whatever your level of cover, at no additional charge. Using the service does not change what your policy covers.
Yes, as long as your cancer claim has been approved. If you choose to have your treatment through the NHS, you can still use one-to-one support where we would have covered that treatment privately. Reframe Cancer can support you whether your care is through the NHS, private care or a combination of both.
One-to-one support is available from diagnosis, once our Cancer Care Team has approved your claim and referred you to Reframe Cancer. It is provided within the six-hour allowance for your claim and treatment plan. If your policy ends after you have been referred, your support can continue within that allowance.
Once you have been referred for one-to-one support, you can use the Reframe Cancer patient portal to message your support team and view your appointment notes. Your support team can tell you how to access it.
No. If you need urgent medical advice, call NHS 111. In an emergency, call 999 or go to your nearest accident and emergency department.
Freedom 360
Speak to our Cancer Care Team.
If you are making a cancer claim, the team will confirm your eligibility and help you get started. Freedom Cancer Care forms part of Freedom 360, our health and wellbeing toolkit.
Freedom Cancer Care is provided by Reframe Cancer, a CQC-regulated service. The Information Hub is open to everyone. One-to-one support is included with Freedom Elite, Freedom Essentials and Freedom Worldwide UK policies, and is not included with Freedom Worldwide Non-EEA. It needs an approved cancer claim, provides up to six hours of support for each claim and treatment plan, and is arranged by our Cancer Care Team. Reframe Cancer does not assess claims. This is not an emergency service. Policy terms apply.