Confidential support
for everyday life
If you are a member of an eligible Freedom Health Insurance group scheme, you can get confidential, professional support for everyday challenges, whether personal, emotional, family, financial or work-related, 24 hours a day, every day of the year.
What is Freedom Wellness?
Freedom Wellness gives you confidential, professional support whenever life feels overwhelming, whether that is a personal challenge, a family matter or work-related stress. From emotional guidance to practical, everyday advice, a professional team is available to offer guidance and practical support.
Freedom Wellness is a confidential service, independent of your employer. There is no overall limit on how often you can use the service, although individual programmes have their own allowances. You do not need to be in crisis to contact Freedom Wellness. It is not an emergency service: if you or someone else is in immediate danger, call 999.
Freedom Wellness is delivered by a specialist team, completely independent from your organisation and from your health insurance policy.
- Qualified, professional consultants across wellbeing, family, financial and workplace matters
- Counselling with BACP-registered therapists, by video, telephone or face to face
- No involvement in claims or policy decisions
Support for whatever life brings
These are examples only, and the list is not exhaustive. You can contact Freedom Wellness about a wide range of personal and work-related concerns.
Work
Support for the pressures of working life. Support is confidential and provided independently of your employer.
- Work-life balance
- Bullying and harassment
- Workplace pressure
- Managing change
- Workplace relationships
- Career development
Support for work and home life
Freedom Wellness is included with eligible group schemes. It is there for everyday questions as well as difficult times, so you can get support before small challenges become bigger ones.
Get support early
You do not need to be in crisis to use the service. You can contact Freedom Wellness about everyday concerns, as well as more difficult situations.
Included in your scheme
Freedom Wellness is included as part of eligible group schemes, at no additional charge to you.
If you manage people
Manager Assist offers confidential consultations on workplace concerns, with practical HR and leadership support for difficult situations.
Your services at a glance
There is no overall limit on how often you use the service. Individual programmes have their own allowances, shown on each card, which reset each policy year. Select + to explore each service and access any available guides.
- 5Up to five 50-minute sessions per topic
Flexible therapy with BACP-registered therapists by video, telephone or face to face. You can discuss an unlimited number of topics.
View the counselling guide (PDF, opens in a new tab) - 6Six telephone sessions with a mindfulness specialist
Mindfulness training to help improve focus and everyday wellbeing, guided one-to-one by a mindfulness-trained specialist.
View the mindfulness guide (PDF, opens in a new tab) - 7Seven online CBT sessions
Interactive digital cognitive behavioural therapy to build personal resilience, with ongoing tracking and guidance throughout. Access is subject to an initial assessment of whether it is clinically suitable for you.
View the computerised CBT guide (PDF, opens in a new tab) - 6Up to six telephone or video sessions per focus area, per policy year
Structured one-to-one coaching to help you work towards personal and career goals, at your own pace.
View the work-life services guide (PDF, opens in a new tab) - 6Up to six sessions with a wellness coach per focus area, per policy year
One-to-one support to help you make sustainable lifestyle changes, such as sleep, activity, nutrition and healthy habits. Coaches are available 8am to 8pm, Monday to Friday.
View the wellness coaching guide (PDF, opens in a new tab) - 30Up to 30 minutes of telephone consultation per legal topic, per policy year
Confidential, non-advisory legal information on everyday matters, from consumer rights to family and housing questions.
- 45Up to 45 minutes of telephone consultation per topic with a financial specialist
General guidance on budgeting, debt and money management.
- 60Consultations of 30 to 60 minutes for workplace concerns
Confidential HR and leadership support for managers, supervisors and team leaders managing workplace challenges and supporting their teams.
View the Manager Assist guide (PDF, opens in a new tab) - OnlineMonthly live seminars, recorded to watch any time through the online portal
A live seminar on a wellbeing topic each month, recorded so you can watch it later, plus a library of past sessions, available through the online portal.
View the online seminars guide (PDF, opens in a new tab)
From first contact to the right support
Contact Freedom Wellness, your way
Call the freephone line or message on WhatsApp, 24 hours a day, every day of the year. You can also use the online portal for resources, seminars and LiveConnect chat, or the Balancy app.
Tell the team what you need support with
A few simple questions help clarify the support you need. To start with, you will be asked for the name of your employer. If you go on to counselling or another service, you may be asked for more details so the right support can be arranged.
Access the right support
You may be connected to a work-life specialist for practical information, referred to the counselling team, or both, depending on your circumstances.
Access Freedom Wellness
Freedom Wellness is included with eligible Freedom Health Insurance group schemes, giving you access to support 24 hours a day, every day of the year.
Your policy number is on your certificate of insurance. If you do not have it, or you cannot use this page, your HR team can confirm whether Freedom Wellness is included in your scheme and give you the contact details.
Freephone
Enter your policy number24 hours a day, 7 days a week, 365 days a year
WhatsApp
Enter your policy numberMessage a consultant directly
Online portal
Enter your policy numberResources, LiveConnect chat and seminars
Balancy app
iOS and AndroidWellbeing support in your pocket, available from the App Store or Google Play
Freedom Wellness is a confidential service, independent of your employer. Your employer will not ordinarily be informed that you have contacted the service, and any usage statistics they receive are anonymised. Organisations with fewer than 50 employees in total receive no usage data. Information may be disclosed without your agreement in exceptional circumstances, such as where required by law or where there is a serious safeguarding concern.
Questions, answered.
You can contact Freedom Wellness for support on anything that matters to you. These are examples of the topics covered, but it is not an exhaustive list, so please contact us in any case:
Work
- Work-life balance
- Bullying and harassment
- Workplace pressure
- Managing change
- Workplace relationships
- Careers
Life events
- Pregnancy and new baby
- Adoption
- Marriage and cohabitation
- Separation and divorce
- Moving home
- Bereavement and loss
- Retirement
Personal
- Emotional wellbeing
- Managing stress
- Anxiety and depression
- Disability and illness
- Substance and alcohol misuse
- Addictions and compulsive behaviours
- Personal development
Family relationships
- Childcare
- Education
- Elder care
- Juggling work and family life
- Caring for others
- Domestic violence or abuse
Daily living
- Consumer rights
- Health and wellness
- Debt and money management
- Relocation
- Community resources
You can call the freephone number or message on WhatsApp to talk to a consultant. The online portal has resources, seminars and LiveConnect chat, and the Balancy app offers wellbeing support on your phone. Enter your policy number on this page to see the contact details.
You can contact the Freedom Wellness helpline 24 hours a day, 7 days a week, 365 days a year. Some specialist services, such as wellness coaching, are available at set times, shown on this page.
Freedom Wellness is a confidential service, independent of your employer. Your employer will not ordinarily be informed that you have contacted the service. Your employer may receive anonymised statistics on how many people use the service, but no personal or identifying information (organisations with fewer than 50 employees in total do not receive this data). Information may be disclosed without your agreement in exceptional circumstances, such as where required by law or where there is a serious safeguarding concern. The Freedom Wellness team is bound by professional standards on confidentiality.
Yes. Counselling is available by video, telephone or face to face, with up to five counselling sessions per topic with a British Association for Counselling and Psychotherapy (BACP) registered therapist. You can discuss an unlimited number of topics. Face-to-face sessions may take longer to arrange than video or telephone sessions.
You can access Freedom Wellness as often as you need, with no overall limit on how many times you use the service. However, some individual support options have set annual limits, such as a fixed number of counselling or coaching sessions per topic, capped consultation times for legal information and financial guidance, and defined allowances for specialist programmes like mindfulness or CBT. These limits reset each policy year, while resources like recorded seminars remain available without restriction.
No. Freedom Wellness is available for everyday questions and concerns, as well as more difficult situations. You can contact the team whenever you feel some extra support would help.
Freedom Wellness is not an emergency service. If you or someone else is in immediate danger, call 999. If you need urgent medical advice, call NHS 111.
The support available will depend on your needs and may include:
- Practical information and support
- Professional resources and fact sheets
- Referrals to services in your local area
- Short-term, solution-focused counselling
- Online support through the Freedom Wellness website
When you contact the service you will be asked some simple questions to help clarify the support you need. After this, you may be connected to a work-life specialist who will provide you with practical information and support. Alternatively, or in addition, you may be referred to the counselling team, who will assess the best form of counselling support to suit your needs.
Freedom Wellness is delivered on our behalf by an independent specialist provider of employee support services, which has been providing this kind of support since 1982. The provider is independent from your organisation and does not assess the eligibility of any insurance claims.
Freedom Wellness is staffed by a team of highly trained and qualified professionals who are experts in fields such as wellbeing, family matters, relationships, debt management, workplace issues, consumer rights, counselling, and much more.
Yes. Freedom Wellness is delivered by trained consultants. How quickly you hear back depends on how you get in touch, so if you would like to talk to someone, call the freephone line, which is open 24 hours a day.
Freedom Wellness offers confidential support when you need someone to talk to, alongside practical information for everyday matters. The team can help you explore your concerns, understand your options and find relevant support.
Freedom Wellness is included as part of eligible group schemes, at no additional charge to the member. You will not have to pay for any information or support that you receive directly from Freedom Wellness.
If you have a question about whether Freedom Wellness is included in your scheme, or about your eligibility, please contact your Human Resources (HR) team or Freedom Health Insurance. For confidential support, contact Freedom Wellness directly using the details on this page. You do not need to tell your employer.
Freedom 360
Support is here whenever you need it.
The Freedom Wellness helpline is available 24 hours a day, every day of the year. For questions about your scheme, speak to your HR team or contact us.
Freedom Wellness is available to members of eligible Freedom Elite and Freedom Worldwide UK group schemes, including family members covered under the scheme. It is not available with Freedom Worldwide Non-EEA. Counselling and other services provided through Freedom Wellness are separate from your private medical insurance policy, and the Freedom Wellness team is unable to assess claims or answer policy-related questions. Service allowances apply per policy year and are subject to the terms of your scheme.