Freedom Physiotherapy

Launching for UK members 1 April 2026

Physiotherapy pathway for Freedom members

Muscle and joint pain can affect everyday life. Getting the right advice early helps you recover faster and start the right treatment from the outset.

If you’re experiencing a muscle and joint problem, you don’t need a GP referral. Simply contact our dedicated team. We will first check your policy to confirm your cover and eligibility for the service.

Once eligibility is confirmed, we can arrange a 30 minute virtual initial assessment with a physiotherapist (Service delivered by Ascenti).

Depending on your clinical needs, the physiotherapist may recommend:

Self-management advice and guided rehabilitation
or remote physiotherapy sessions
or face-to-face physiotherapy where clinically appropriate

Note: This service is only available if your policy has available outpatient cover, which includes physiotherapy benefits. Normal policy terms and conditions apply, including any remaining outpatient limits, any
excess, and other relevant exclusions or limitations.

Who are Ascenti Physio?

Ascenti Physio is a market-leading UK provider of musculoskeletal physiotherapy with over 25 years of experience. With 300+ registered physios across 300 clinics, 90% of the UK population living within 3 miles of an Ascenti clinic.

Through this partnership, members can access a virtual initial assessment with a physiotherapist who will assess the problem and recommend the most appropriate treatment pathway; including self-management , remote sessions, or face-to-face treatment where clinically appropriate.

Benefits of Using Freedom Physiotherapy

No GP Referral

Call our dedicated helpline to confirm eligibility. If we accept your claim we can book a virtual Initial Assessment.

Fast Access

Access a 30 minute virtual Initial Assessment the same or next working day (subject to availability)

Local Treatment

95% of people in the UK can access treatment within 5 miles of their home or workplace.

Ascenti Reach App

Personalised rehabilitation programme via the Ascenti Reach app, with up to 6 months’ access

How to start your physiotherapy journey

No GP referral needed Contact us directly for musculoskeletal problems

Call Freedom Physiotherapy on 01202 756 357 Our team will check your eligibility and can book you in for your virtual Initial Assessment

Virtual Initial Assessment You will have a 30 minute assessment with an Ascenti physiotherapist, who will recommend the most appropriate treatment. This may include one of the following:

Self-management Guided exercises and advice to help manage symptoms and supports recovery independently.

Virtual Treatment Specialist-guided digital physiotherapy that can be completed with support from your own home

Face to face physiotherapy In-clinic treatment with hands-on support from a specialist.

Why use Freedom Physiotherapy?

Faster access to treatment with fewer steps and no unnecessary delays.

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Start physiotherapy without seeing a GP

For muscle and joint problems, you can contact us directly. Once eligibility is confirmed, we can arrange a 30-minute virtual assessment with physiotherapist.

Faster access to treatment
No GP appointment
Early advice and recovery.

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We pay your physiotherapist directly

Ascenti Physiotherapy bills us directly. If you choose an alternative provider who can’t invoice us, you may need to pay upfront and claim the costs back.

Appointments billed directly
No waiting for reimbursement
Policy excess and limits apply

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Avoid unexpected treatment costs

We cover treatment by any HCPC-registered physiotherapist, but fees above the reasonable cost of treatment may result in a shortfall you will need to pay.

Ascenti's fees settled in full.
Ascenti's treatment plan aligns with the policy
No unexpected shortfalls

Freedom Physiotherapy

01202 756 357

[email protected]

Contact Ascenti Support

For any appointment queries or regarding your treatment, please contact Ascenti directly.

[email protected]

Ascenti Live Chat

Ascenti Patient Testimonials

This physio was the best I've ever had, looked after from day 1, I would 100% recommend to anyone who requires treatment - Alan

Freedom Physiotherapy FAQs

What conditions can physiotherapy help with?

Physiotherapy can help with a wide range of acute musculoskeletal issues, examples include:

Back and neck pain
Joint pain (shoulder, knee, hip)
Muscle strains and sprains

Do I need a GP referral to start physiotherapy?

No. You can call the Freedom Health Claims team via the dedicated Freedom Physiotherapy line on 01202 756 357. This means you can start your physiotherapy journey without needing a GP referral.

Can I use this service if my GP has already referred me?

Yes. You can still use this service. It ensures you receive the most appropriate care from an independent physiotherapist.

What if my condition existed before I joined?

Conditions that existed before your cover started are usually treated as pre-existing and may not be covered, depending on your policy. Full details can be found in your policy documents, and our team is available if you would like help understanding your cover.

Do I have to pay for treatment?

We will pay the cost of your initial virtual assessment in full; we do not apply your excess to this cost. Any future follow-up treatment is also paid by us, in full, subject to the deduction of your policy excess and any outpatient treatment limit your policy has.

How quickly can I get an appointment?

98% of Initial virtual assessments are available within 1 working day, subject to availability.

Can I switch from virtual to face-to-face treatment?

Yes. If clinically appropriate, your Ascenti physiotherapist will arrange face-to-face sessions.

How do I change or cancel an appointment?

Please contact Ascenti Physio directly by phone, email, or online form. You can access their contact details via this link. Please note you cannot cancel via SMS.

You must give at least 24 hours’ notice. Late cancellations may be charged.

How do I find my clinic?

Once your appointment is confirmed, you will receive full Ascenti clinic details by email or text. You can also search for available clinics at any time using Ascenti Phsyio's online clinic finder.

What happens at my first appointment?

At your first appointment, your physiotherapist will discuss your symptoms and medical history, assess the affected area, and provide a clear diagnosis and treatment plan. In some cases, treatment may begin during the session, and if needed, you may be referred to a specialist.

Will I get exercises to do at home?

Personalised exercises form a key part of your treatment and will always be provided, whether your care is delivered face to face or through self-management.

To get the most benefit, you’ll be expected to follow the advice and complete the exercises recommended by your physiotherapist. As part of your policy, ongoing cover depends on engaging with the treatment plan. If this isn’t followed, further cover may not be available.

How many appointments will I need?

The number of treatment sessions will vary according to a patient’s circumstances and clinical need.

How long are appointments?

Appointments typically last up to 30 minutes, giving your physiotherapist time to assess your condition, guide you through exercises, and provide tailored advice.