Our awards

What our awards recognise

Awards and ratings give an outside view of our service. Most are judged by industry experts, or based on feedback from intermediaries and customers. Choose a theme to see the awards for that part of our service, and turn any card over to find out who runs the award.

• All awards(9)
• Claims(1)
• Customer service(4)
• Intermediaries(2)
• Our people(2)

Every award and rating we hold, newest first.

Showing nine awards.

2026

Our most recent award5 stars

Corporate Adviser Provider Service Ratings 2026

Corporate healthcare

Corporate Adviser asks intermediaries who arrange workplace benefits to rate providers on their service. The results are published as star ratings.

• 2026

  Winner

  COVER Customer Care Awards 2026

  Outstanding Claims Management Team

  About this award↻

  About this awardCOVER Customer Care Awards

  Run by COVER, a magazine for the protection and health insurance industry. Providers enter, and a panel of industry experts judges the entries on service.

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• 2026

  Winner

  COVER Women in Protection and Health Awards 2026

  Woman of the Year, ClaimsMaggie Glasspool

  About this award↻

  About this awardCOVER Women in Protection and Health Awards

  Run by COVER. These awards recognise women working across the protection and health insurance industry, and a judging panel decides the winners.

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• 2025

  Winner

  COVER Women in Protection and Health Awards 2025

  Woman of the Year, Customer SupportLynne Heath

  About this award↻

  About this awardCOVER Women in Protection and Health Awards

  Run by COVER. These awards recognise women working across the protection and health insurance industry, and a judging panel decides the winners.

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• 2023

  Gold

  Feefo Gold Trusted Service Award 2023

  Based on verified customer reviews

  About this award↻

  About this awardFeefo Gold Trusted Service Award

  Feefo collects reviews from verified customers. The Gold award goes to businesses that meet its service rating standard over a set period.

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• 2023

  Winner

  COVER Customer Care Awards 2023

  Customer Service, Above and Beyond

  About this award↻

  About this awardCOVER Customer Care Awards

  Run by COVER, a magazine for the protection and health insurance industry. Providers enter, and a panel of industry experts judges the entries on service.

  Back to the award↺
• 2022

  Winner

  COVER Customer Care Awards 2022

  Outstanding Intermediary Support Team

  About this award↻

  About this awardCOVER Customer Care Awards

  Run by COVER, a magazine for the protection and health insurance industry. Providers enter, and a panel of industry experts judges the entries on service.

  Back to the award↺
• 2021

  Winner

  UK Health and Protection Awards 2021

  Best Individual Healthcare Provider

  About this award↻

  About this awardUK Health and Protection Awards

  Industry awards for health and protection providers. 2021 was the first year they ran.

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• 2015

  Winner

  Health Insurance Awards 2015

  Best Customer Service by a Provider

  About this award↻

  About this awardHealth Insurance Awards

  Industry awards for UK health insurance providers.

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