GP appointments that fit around you.
Book phone or video GP appointments through the Kry app, with booking available 24 hours a day. Freedom Digital GP is included with eligible UK individual and group Freedom Health Insurance policies. Appointment times are subject to availability.
What is included
What Freedom Digital GP offers
Already covered?
Get started with Freedom Digital GP.
Register using the details on your certificate of insurance, then use the Kry app to book your GP appointments.
Freedom Digital GP is not an emergency service.
In a medical emergency, call 999 or go to your nearest A&E. If you need urgent medical advice that is not an emergency, call NHS 111.
Enter your policy number, found on your certificate of insurance.
New to Freedom Health Insurance? It may take up to seven working days for your Freedom Digital GP access to become available in the Kry app. If your policy number or renewal date changes, you do not need to register again.
Freedom Dermatology Skin Lesion Pathway
If you are concerned about a mole or skin lesion, you may be able to use the Freedom Dermatology Skin Lesion Pathway without first obtaining a GP referral.
Before using the service, Freedom Health Insurance will need to review your cover and eligibility, as not all lesions are suitable for the pathway.
Check whether the pathway may be suitable
Answer these questions about the lesion you are concerned about. This is a guide only and does not confirm eligibility.
Contact our Claims team on 01202 283 580
Learn more about Freedom DermatologyWhy it helps
GP support that fits around everyday life.
Book day or night
Appointments can be booked in the Kry app 24 hours a day.
By phone or by video
Speak to a GP by phone or video through the Kry app, and choose the next available clinician or a time that suits.
Support beyond the appointment
Private prescriptions and referral letters can be provided where clinically appropriate.
Freedom Digital GP can provide private prescriptions and specialist referral letters where clinically appropriate. The service does not include the cost of prescribed medication, delivery charges, or any subsequent private medical treatment.
Good to know
Questions, answered.
Freedom Digital GP lets you speak to a GP by phone or video at a time that suits you, without travelling to a surgery. Where clinically appropriate, the GP can arrange private prescriptions and referral letters.
Freedom Digital GP is provided by Kry. All consultations will need to be booked through the Kry app.
Once registered, you can book your GP appointments through the Kry app by following the steps below:
- Choose your appointment. You can choose to see the next available doctor or book a specific time within the next three days.
- Fill out a symptom form. You will be asked to fill out a form and upload photos, if required, to help the Kry healthcare professional understand your condition.
- Booking confirmation. Once you have booked your appointment, you will be able to see details of your upcoming appointment on the app homepage.
Please note: this is not an emergency service. In a medical emergency, call 999 or go to your nearest A&E. If you need urgent medical advice that is not an emergency, call NHS 111.
You can choose the next available clinician or book a specific time within the next three days. Appointment times are subject to availability.
Yes. Where clinically appropriate, a GP can issue a private prescription. You can collect your medication from a UK pharmacy or have it delivered to a UK address. The pharmacy will take payment via credit or debit card. There is a non-refundable charge for prescribed medication and delivery.
Yes, as long as you downloaded the Kry app and activated your membership while in the UK. You can then have phone or video consultations while you are temporarily abroad. Any prescriptions or referral letters can only be used once you are back in the UK, and medication can only be delivered to a UK address.
If the GP considers that you need a specialist assessment or further treatment, they can provide an open referral letter for private medical care. This cannot be used to access NHS services. You can choose to receive the letter by post or email.
A referral letter does not confirm that your policy covers the recommended care. Contact Freedom Health Insurance before arranging any private treatment so we can check your cover.
No. There is no limit to the number of phone or video consultations you can book through Freedom Digital GP.
You can cancel an appointment at any time without charge. If you miss an appointment without cancelling, you will need to pay for it.
Freedom Digital GP lets you:
- Speak to a GP by phone or video without travelling to a surgery.
- Choose the next available GP or book a time within the next three days, subject to availability.
- Access private prescriptions where clinically appropriate, with pharmacy collection or UK delivery.
- View your consultation notes in the Kry app.
Medication and delivery charges apply separately.
No. Kry does not offer Digital GP consultations for children under 12 months old because it considers children of this age should receive face-to-face medical assessment rather than a remote consultation. If your child needs medical attention, please contact your usual GP or another appropriate healthcare service.
Kry will send you a reminder before your appointment. Make sure notifications are enabled on your device.
Find a quiet, comfortable spot with a stable internet connection, and ensure your phone is fully charged. The healthcare professional will call you via the Kry app at your appointment time.
For help with ID verification or booking, email Kry support at support@kry.co.uk or call 0203 870 3029.
Many health concerns can be dealt with in a digital GP appointment. If your symptoms need a physical examination, or you need a repeat prescription, you may be referred to your own GP.
If clinically appropriate, the GP can provide a referral letter for private specialist treatment. These referral letters are intended for private healthcare and cannot be used to arrange NHS specialist treatment. If you wish to access NHS specialist services, you should contact your NHS GP. Having private medical insurance does not affect your entitlement to NHS services.
Freedom Digital GP appointments take place through the Kry app, so you will need a smartphone or tablet to use the service. If you have difficulty booking through the app, Kry’s Patient Support team can help on 0203 870 3029, but the appointment itself will still take place in the app.
If you are not satisfied with the clinical service you have received from Kry, or you have any concerns about the clinical advice you have been given, please contact Kry directly by filling out the feedback reporting form. Kry will acknowledge your complaint within 72 hours and respond within 20 days.
If your concern is urgent, or relates to a GP appointment that has already taken place, please call Kry on 0203 870 3029.
If your concern is about Freedom Health Insurance, for example the eligibility or membership information we have given you, or registering for the service, please contact us at freedomgp@fhi.co.uk or call 01202 283 580.
When you register with the Kry app, you will be asked to read and agree to Kry’s terms and conditions and privacy notice. Kry is responsible for the personal information you provide when using its Digital GP service, including your consultation and clinical records. Kry’s privacy notice explains how it collects, uses and protects this information.
Our privacy notice explains how Freedom Health Insurance uses the information we hold about you as a member.
Freedom 360
Speak to our team about Freedom Digital GP.
Freedom Digital GP forms part of Freedom 360, our health and wellbeing toolkit. The services available depend on your policy and level of cover.
Freedom Digital GP is provided by Kry. This is not an emergency service and is available to UK-based members aged one and above. Eligibility and service terms apply.