Freedom Health Insurance receives 5-star Provider Service Rating

Freedom Health Insurance has received a 5-star Provider Service Rating for Healthcare in the Corporate Adviser Provider Service Ratings category at their 2026 awards.

Based on feedback from advisers across the industry, the rating recognises the service experience provided by insurers and workplace benefit providers.

For Freedom Health Insurance, the 5-star rating recognises the responsive support, clear communication and strong working relationships provided by teams across the business.

What is the Corporate Adviser 5-star Provider Service Rating?

The Corporate Adviser Provider Service Ratings are based on independent research with advisers and recognise providers for the service experience they deliver.

The ratings consider different aspects of the relationship between advisers and providers, including communication, administration, technology and staff expertise.

Receiving a 5-star rating provides independent recognition of advisers’ experience of working with Freedom Health Insurance and the service provided throughout the policy journey.

Responsive service throughout the policy journey

Providing a strong service experience involves teams across Freedom Health Insurance working together at different stages of a policy.

This includes support with areas such as policy administration, enquiries, claims and renewals, with a focus on keeping communication clear, providing practical guidance and responding efficiently when support is needed.

For brokers, clients and members, this joined-up approach helps provide a consistent and straightforward experience when interacting with different areas of the business.

Further recognition for service in 2026

The Corporate Adviser 5-star Provider Service Rating follows further recognition for Freedom Health Insurance and its teams during 2026.

Freedom Health Insurance was named Outstanding Claims Management Team at the COVER Customer Care Awards 2026, recognising the strength of its claims service and the support provided to brokers, clients and members.

Earlier in the year, Maggie Glasspool, Claims Manager at Freedom Health Insurance, was named Woman of the Year - Claims at the COVER Women in Protection and Health Awards 2026.

The award recognises excellence within claims and the importance of customer trust, timely assistance and sensitive support throughout the claims process.

Together, these achievements recognise different areas of the service provided across Freedom Health Insurance and the people behind that experience.

Recognition for the people behind the service

Service is delivered through the day-to-day work of teams across the business, whether supporting a broker with a policy query, helping a member understand the claims process or working with clients throughout their policy.

The recognition received during 2026 reflects the contribution of those teams and their continued focus on providing clear, responsive and dependable support.

Thank you

We would like to thank our teams for their continued contribution and our brokers, clients and members for their ongoing trust and support.

The 5-star Provider Service Rating is valued independent recognition of the service delivered across Freedom Health Insurance and the relationships we continue to build with those we support.