Maggie Glasspool, Claims Manager at Freedom Health Insurance, has won Woman of the Year, Claims, at the COVER Women in Protection & Health Awards 2026, recognising her contribution to claims support within private medical insurance.
Maggie’s award recognises her outstanding contribution to supporting members, advisers and colleagues through one of the most important parts of the private medical insurance experience.
For many members, making a claim can come at a time when they need reassurance, guidance and clear next steps. Maggie’s recognition reflects the knowledge, calm approach and commitment she brings to this area every day.
Maggie Glasspool’s role in claims support
As Claims Manager, Maggie leads a team responsible for supporting members and advisers through a wide range of claims queries. She is known across the business for her reliability, attention to detail and willingness to help others understand the claims process more clearly.
"This recognition means a great deal to me. Over the past few years at Freedom Health, my focus has been on strengthening our claims function, developing our teams, and delivering better outcomes for our members. I’m proud of what we’ve achieved together and the standards we continue to build on.”
Maggie Glasspool CERT CII, Claims Manager
This award recognises not only Maggie’s individual contribution, but also the importance of experienced claims leadership within private medical insurance.
What others say about Maggie
Maggie’s impact is reflected in feedback from colleagues and partners who have worked closely with her:
“I’ve had the privilege of working with Maggie for many years and have seen her progress from administrator to manager, consistently demonstrating exceptional professionalism, integrity, and unwavering commitment to customer outcomes.” – Valued Broker Partner
“Maggie has been my Claims Manager for four years and is exceptionally reliable, knowledgeable, and highly respected for her expertise in health claims. She applies deep process knowledge with clarity, fairness, and confidence.” – Member, Cancer Care Team at Freedom Health Insurance
Recognising women across the industry
The COVER Women in Protection & Health Awards celebrate women making a meaningful impact across the protection and health insurance sector.
The awards recognise achievements across a wide range of roles, from advice and customer support to underwriting, claims, propositions and leadership. Maggie’s win in the claims category is a proud moment for Freedom Health Insurance and a reflection of the high standards she brings to her role.
Maggie was joined at this year’s awards by colleagues and peers from across the industry. The evening was a celebration of the people helping to shape the future of protection and health insurance, and a reminder of the talent, commitment and expertise found across the sector.
A proud moment for Freedom Health Insurance
Maggie’s award is a proud moment for everyone at Freedom Health Insurance.
Her recognition reflects the values we place on expertise, service and thoughtful support. It also highlights the people behind the claims process, whose work can make a real difference to members and advisers.
This win follows another strong year of recognition for Freedom Health Insurance colleagues, including Lynne Heath, Customer Service Manager, who won Woman of the Year – Customer Support at the 2025 COVER Women in Protection & Health Awards.
Together, these achievements reflect the commitment shown across our teams to supporting members, brokers and clients with care and professionalism.
What this award means
This award is more than an individual achievement. It highlights the importance of claims professionals within health insurance and the value of having experienced people supporting members through key moments.
Maggie’s win is a well-deserved recognition of the contribution she makes to Freedom Health Insurance and to the wider industry.
Congratulations, Maggie. We are incredibly proud to see your contribution recognised on such a fantastic industry stage.