On this page
For more than a decade, our Customer Service Manager, Lynne Heath, has been a key part of the Freedom Health Insurance customer service team.
She is one of many long-serving colleagues who have chosen to grow their careers with us. This reflects our supportive culture and shared commitment to service.
Building trusted relationships with intermediaries
Lynne joined Freedom Health Insurance in 2012. Like many colleagues, she spent her early years building trusted relationships with intermediaries and listening to customers' needs. She helped shape a service approach based on responsiveness, clarity and personal support.
By 2015, Lynne was a central part of our growing customer service department. That same year, Freedom Health Insurance won Best Customer Service Provider, an early milestone that reflected the commitment of the entire service team.
Career progression and leadership
Promotion to Team Leader
In 2016, Lynne was promoted to Team Leader. She helped develop new team members, supported complex queries and improved processes, making it easier for intermediaries and clients to get the help they needed.
Collaboration has always been a strength of our service team. Lynne has played a vital part in building a culture where people help each other succeed.
Promotion to Senior Leader
Lynne's commitment to people and service led to another promotion in 2018, when she became Senior Leader. That year, Freedom Health Insurance moved into a larger office to make room for a fast-growing team.
Lynne helped keep our service running smoothly while supporting the wider team through the changes.
Supporting intermediaries and clients through the pandemic
The pandemic in 2020 put new pressure on customer service teams across the health insurance industry. With a temporarily reduced team, Lynne helped keep service levels steady.
She made sure intermediaries and clients continued to receive personal support, even at the most challenging times.
Customer service leadership
In 2021, Lynne became our Customer Service Manager. Working with a dedicated and experienced team, she has supported operational development, intermediary relationships and service improvements.
This shared effort has contributed to industry recognition, including:
- Winner COVER Magazine Woman of the Year, Customer Support 2025
- Winner The Right Mortgage Best Provider for Customer Service 2024
- Winner COVER Magazine Customer Service Above and Beyond 2023
- Winner Outstanding Intermediary Support Team 2022
- Winner Health & Protection Best Individual Healthcare Provider 2021
- Winner Health & Protection Awards "Best Customer Service by a Provider" 2015
See all of our awards.
Leading with purpose
Today, Lynne continues to develop the customer service team, so we can offer a consistent and personal service to our intermediaries and clients.
"Time flies when you're having fun, but more importantly, how have you put up with me for 13 years? With my whole heart, I will continue to do my best for all of you."
Lynne Heath, Customer Service Manager
A valued part of Freedom Health Insurance
Lynne's 13-year career is a great example of how we support our people to grow. She is one of many colleagues who have built long-term careers here.
They play an important role in delivering continuity, trust and service for our customers and intermediaries. We are proud to recognise Lynne's contribution, and the dedication of the wider team who make Freedom Health Insurance what it is today.
