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We are pleased to announce a new partnership with Mayfair We Care, an international healthcare solutions provider. The partnership is designed to strengthen the service we offer members living or working abroad.
The partnership launched on 1 November 2025. It supports our aim to make international private medical insurance more accessible and efficient.
We will combine our personal approach with the digital tools and global medical network of Mayfair We Care. Our aim is to make claims faster, communication clearer and the process smoother, wherever our members are based.
About Mayfair We Care
Mayfair We Care is part of Medi Assist. It specialises in digital claims management, benefit administration and international medical support.
Its technology platform, HealthXcelerator, connects people with trusted providers around the world and simplifies claims for insurers and corporate clients.
Bringing digital expertise to international health insurance
Mayfair We Care brings digital expertise and global reach to our international cover. HealthXcelerator helps create a joined-up journey for our international members, combining speed and transparency with the personal service Freedom Health Insurance is known for.
Hoosh Mires, Chief Operating Officer at Freedom Health Insurance:
"Our partnership with Mayfair We Care strengthens our ability to support members who need access to healthcare beyond the UK. Their global healthcare network and specialist claims expertise enhance the support and reassurance we provide to members living or working overseas. By introducing multilingual claims assistance and modern digital processes, we are improving service speed and making it easier for members to navigate treatment abroad. Together, we are building a connected claims experience that prioritises clarity, consistency and care. This partnership supports our long-term growth in global health insurance and reinforces our commitment to service quality and better health outcomes for members."
Supporting members who need treatment abroad
The partnership expands support for members who need treatment outside the UK. Mayfair We Care has multilingual claims teams available 24 hours a day, 7 days a week.
Together with its international reach, this is designed to help with quicker decisions, simpler navigation and continuity of care from start to finish.
Michail Chopra, CEO and Founder of Mayfair We Care:
"At Mayfair We Care, our vision is to transform the way individuals and organisations access and experience global healthcare. Through our proprietary in-house technology, we've built an intelligent platform that streamlines claims management, enhances benefit administration and connects members with high-quality medical providers worldwide. This partnership with Freedom Health Insurance represents a shared commitment to innovation and member wellbeing. By combining our advanced digital infrastructure (HealthXcelerator) with Freedom's strong service ethos, we're enabling a more efficient, transparent and compassionate healthcare journey for members living or working overseas. Our integrated systems and multilingual support teams ensure that benefit administration, claims assistance and case management are delivered seamlessly, empowering members with clarity and confidence at every stage of their care. Together, we're setting new standards in global health insurance by aligning technology, service excellence and human care."
Looking after members around the world
This partnership strengthens our international capabilities and the way we look after members worldwide. By combining technology with personal service, we aim to give members quicker resolutions and clearer updates, wherever they are in the world.
Read more about Freedom Worldwide, our international health insurance.
Important information
The information in this article is accurate at the time of publication. The partnership between Freedom Health Insurance and Mayfair We Care does not alter any existing member policy terms, benefits or exclusions. Members should refer to their policy documents for full details of cover and eligibility. Access to international healthcare services may vary depending on location, provider availability and policy type.
