How does Freedom Dermatology work?

What is Freedom Dermatology?

Freedom Dermatology lets eligible members have a mole or skin lesion checked without leaving home. It is part of Freedom 360, our health and wellbeing toolkit, and is provided by Skin Analytics, a specialist digital dermatology service.

Who can use it?

Freedom Dermatology is available to eligible members whose policy includes outpatient cover. It is available with Freedom Elite, Freedom Essentials and Freedom Worldwide UK. Freedom Worldwide UK members must be in the UK when the kit is ordered.

How does it work?

1. Call our claims team on 01202 283 580 or email claims@fhi.co.uk. You do not need a GP referral.
2. The team will ask about your concern, check your cover and explain the next steps.
3. If approved, a kit is sent to your home so you can take clear photos of the mole or lesion.
4. You submit the photos and they are assessed.
5. You receive your result directly from Skin Analytics.

You will usually receive a response within three working days of submitting suitable images.

What does it cost?

The service fee is taken from your outpatient limit. Your excess is waived for the assessment itself.

Who do you contact about the kit or your results?

Contact Skin Analytics at support@skinanalytics.co.uk. Results come directly from Skin Analytics, not from Freedom Health Insurance.

What happens if you need further treatment?

Your result may include reassurance, advice or a recommendation for further care. A recommendation does not confirm that further consultations or treatment will be covered. Contact us before you have any treatment you want to claim for.

When should you see a doctor straight away?

If a mole is bleeding, growing quickly or changing in shape or colour, or you are worried about it, do not wait. Speak to a GP. You can use Freedom Digital GP if it is included in your cover.

For more answers, read the Freedom 360 FAQs.