Frequently asked questions
Freedom Worldwide FAQs
Answers about Freedom Worldwide, our international health insurance. Freedom Worldwide is arranged through a broker or adviser, for individual policies and group schemes.
Questions and answers
How do I take out Freedom Worldwide?
Freedom Worldwide is arranged through a broker or adviser, for individual policies and group schemes. Provided they have a Terms of Business Agreement in place with Freedom Health Insurance, they can request a quotation from us on your behalf.
Do I need to be a British citizen to take out Freedom Worldwide?
No. What matters is your principal country of residence, which is the country where you live for more than six months of the year. Freedom Worldwide UK is for people whose principal country of residence is the United Kingdom. Freedom Worldwide Non-EEA is for people whose principal country of residence is outside the European Economic Area, where our underwriter is legally permitted to provide private medical insurance. Freedom Worldwide Non-EEA is not available to citizens of the USA living in the USA.
How long do I need to live in a country before I can take out Freedom Worldwide?
There is no minimum period. What matters is your principal country of residence, which is the country where you live for more than six months of the year. Freedom Worldwide is an annual contract, taken out for 12 months.
Do I need to tell you if I move to another country?
Yes. Tell us as soon as possible. A move can affect your cover: we may change the terms or premium, and if you no longer meet the eligibility rules your policy may be cancelled. Changes to your area of cover are made at renewal. Contact us or your broker before you move.
Will where I live affect my claim?
It can affect how long a claim takes. Hospitals in different countries work with health insurers in different ways, which can change how quickly a claim is settled.
How do I replace my Freedom Worldwide membership card?
Contact us and we will arrange a replacement.
Contact us
Still have a question?
Our team can help you understand your cover, or answer anything not covered on this page.
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Monday to Friday, 9am to 6pm
01202 756 350Email us
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