Private Business Intermediaries

Underwriters & Complaints and Cancellation Procedure

Please click on the links to find out more about our underwriters, how to make a complaint and how to cancel a policy.

Underwriters

All Freedom Health Insurance policies (except those purchased via Warwick Mann, Gras Savoy, Forbears Freedom Wealth Management or B H Financial Services Ltd) are underwritten by Advent Insurance PCC Limited - Freedom Health Cell and administered by Freedom Health Insurance.
 
Advent Insurance PCC Limited (C52394) is a Protected Cell Company authorised and regulated by the Malta Financial Services Authority to provide general insurance. This can be checked on the MFSA website www.mfsa.com.mt.

To access the Key Facts document for any of our policies, please click on the relevant Freedom Health Insurance policy below:

Freedom Your Choice
Freedom Elite
Freedom Worldwide

How to make a complaint

We hope that you will be satisfied with the products and service you receive from us. However, if you are unhappy and would like to make a complaint, please click here to see our complaints procedure (unless you purchased your policy via Warwick Mann, Gras Savoy, Forbears Freedom Wealth Management or B H Financial Services Ltd).

Important - If you purchased your policy via Warwick Mann, Gras Savoy, Forbears Freedom Wealth Management or B H Financial Services Ltd, please contact us on 0800 999 2013 for details of the complaints procedure.

How to cancel a policy

We hope that you will be happy with your cover. If, having examined your policy, you decide not to proceed, you have 14 days from the date you received the policy details to cancel your cover. To do this you should write to Freedom Health Insurance at Bourne Gate, 25 Bourne Valley Road, Poole BH12 1DY or send an email to: [email protected]ce.co.uk