Private Business Intermediaries

Underwriters & Complaints and Cancellation Procedure

Please click on the links to find out more about our underwriters, how to make a complaint and how to cancel a policy.

Underwriters

All Freedom Health Insurance policies (except those purchased via Warwick Mann, Gras Savoy, Forbears Freedom Wealth Management or B H Financial Services Ltd) are underwritten by Chaucer Insurance Company DAC and administered by Freedom Health Insurance.
 
Chaucer Insurance Company DAC is authorised and regulated by the Central Bank of Ireland and registered in the Republic of Ireland. Registered Office: 38 & 39 Baggot Street Lower, Dublin 2, D02 T938 Ireland.

To access the Policy Summary document for any of our policies, please click on the relevant Freedom Health Insurance policy below:

Freedom Essentials
Freedom Elite
Freedom Worldwide

How to make a complaint

We hope that you will be satisfied with the products and service you receive from us. However, if you are unhappy and would like to make a complaint, please click here to see our complaints procedure (unless you purchased your policy via Warwick Mann, Gras Savoy, Forbears Freedom Wealth Management or B H Financial Services Ltd).

Important - If you purchased your policy via Warwick Mann, Gras Savoy, Forbears Freedom Wealth Management or B H Financial Services Ltd, please contact us on 0800 999 2013 for details of the complaints procedure.

How to cancel a policy

We hope that you will be happy with your cover. If, having examined your policy, you decide not to proceed, you have 14 days from the date you received the policy details to cancel your cover. To do this you should write to Freedom Health Insurance at County Gates House, 300 Poole Road, Poole BH12 1AZ or send an email to: [email protected]