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Freedom Health Wellness Support

Taking care of tomorrow

Access the Benefit

Access is easy and confidential. No matter when, no matter where, you have free, confidential support via multiple channels.

Access the benefit

Introduction Webinar

Join this session on Monday 15th July at 11:00 to know about the benefits available to you as a Freedom Health Insurance member.

Register Here


What is Freedom Health Wellness Support?

Freedom Health Wellness Support is here as independent and confidential resource to tap into for support on a wide range of issues - whether it is a personal issue, or a work related one. Whether you require emotional support or practical support, our highly-trained and qualified specialists are there to support you. You can be confident that the information you receive is accurate, up-to-date, and relevant to your particular circumstances.

Service Overview:

  • Available 24 hours a day, 7 days a week, 365 days a year
  • Assistance with any work, personal, or family issues
  • Confidential and independent from your employer
  • No limit to the number of issues you can gain support on

Access the Service:

  • Phone: 0800 243 458
  • Web: via the portal (Company code: FHI)
  • App: iConnect app. (Android / iOS)

Here is a more detailed breakdown of what’s included in your Freedom Health Wellness Support benefit

Benefit Summary of benefit What's included? Document

A mindfulness program to improve wellbeing, focus, and engagement; includes individualised information and resources.

Six telephone sessions with an Aware specialist who is trained in mindfulness. View the document

In the preferred language of the participant and at a convenient time for the participant (within five business days for routine and non-crisis issues).

Up to five sessions per topic with unlimited number of topics.

View the document
Computerised cognitive behavioral therapy (cCBT)

cCBT -  online interactive sessions teach you how to apply CBT concepts to change the way you think about and perceive events, resulting in an improvement to your personal well-being. 

Seven sessions offered online over seven weeks. A qualified counsellor will track your progress and guide you throughout.

View the document
Life Coaching

Help participants navigate life transitions and maximise personal and professional potential.

Up tp six telephonic or video wellness coaching sessions per focus area per year. View the document
Wellness Coaching

Professional coaches who can assist members seeking self-directed, lasting changes, to promote health and wellness.

Up to six telephonic or video wellness coaching sessions per focus area per year. View the document
Enhanced Legal Services

Information service delivered by independent qualified professionals who provide non-advisory and unbiased generic information on a wide range of legal topics.

Up to 30 minutes of telephonic consultation, per legal topic, per year.


Enhanced Financial Services

Information service delivered by independent qualified professionals who provide non-advisory and unbiased generic information on a wide range of financial topics.

Free, Up to 45 minutes of telephonic consultation with a financial professional, per financial topic, per year.

View the document
Manager Assist

To provide HR and managers with additional support on workplace concerns, employee-related issues, or development of management skills.

Telephonic or video consultation for HR and managers, typically lasting 30 to 60 minutes.

View the document


Find the Online Seminars section on your benefit website listed above.

A library of past online seminars. View the document


More about your benefit

Freedom Health Wellness Support FAQs

Do I have to be in a crisis to use Freedom Health Wellness Support?

Absolutely not. In fact, we encourage people to contact Freedom Health Wellness Support as soon as the issue arises. We recognise that there is a lot to juggle on a day-to-day basis, and sometimes we could all do with some extra support to help us manage life's everyday challenges. That said, we can help you if you find yourself in a crisis or distressing situation.

Do you give advice?

We do not offer advice, which is based on opinion, but can provide you with all the information you need to be able to make informed decisions to help you with your current situation.

How do I access Freedom Health Wellness Support?

There are plenty of ways to contact the service. The service is available via an 0800 freephone number, email, instant messaging, SMS texting, minicom, and online.

How often can I use the service?

You can use the service as many times as you want, there is no limit.

Is it really confidential?

Yes - when you contact Freedom Health Wellness Support, the only information required from you is the name of your employer. Your employer will receive utilisation statistics on the number of people using the support, but no personal, identifying information will be disclosed. No one will know that you have contacted the service unless you choose to disclose this information. Workplace Options is bound by professional standards regarding confidentiality and the disclosure of details of individuals who have contacted Freedom Health Wellness Support.

Is it really free?

Yes, the service is paid for by your employer. You won't have to pay for any information or support that you receive directly from Freedom Health Wellness Support.

My question isn't covered in these FAQs. Who can I speak to?

Please contact your Human Resources team if you have further questions about Freedom Health Wellness Support.

What are the benefits to me?

Freedom Health Wellness Support can support you through difficult times, if you need extra support, feel alone, or would like an independent ear. It can also save you precious time and legwork when dealing with everyday, practical issues. Overall, using Freedom Health Wellness Support should help reduce stress and anxiety, improve your wellbeing, and free you up to focus on other things.

What happens once I've contacted Freedom Health Wellness Support?

When you contact the service you will be asked some simple questions to help clarify the support you need. After this, you may be connected to one of our work-life specialists who will provide you with practical information and support. Alternatively, or in addition, you may be referred to one of our counselling team who will assess the best form of counselling support to suit your needs.

What kind of things can Freedom Health Wellness Support provide support with?

You can contact Freedom Health Wellness Support for support on anything that matters to you. These are examples of the topics covered, but it is not an exhaustive list, so please contact us in any case:


  • Work-life balance
  • Bullying and harassment
  • Workplace pressure
  • Managing change
  • Workplace relationships
  • Careers

Life events

  • Pregnancy and new baby
  • Adoption
  • Marriage and cohabitation
  • Separation and divorce
  • Moving home
  • Bereavement and loss
  • Retirement


  • Emotional wellbeing
  • Managing stress
  • Anxiety and depression
  • Disability and illness
  • Substance and alcohol misuse
  • Addictions and compulsive behaviours
  • Personal development

Family relationships

  • Childcare
  • Education
  • Elder care
  • Juggling work and family life
  • Caring for others
  • Domestic violence or abuse

Daily living

  • Consumer rights
  • Health and wellness
  • Debt and money management
  • Relocation
  • Community resources

What type of support is available?

There is a range of support that the service can provide, depending on your unique needs:

  • Practical information and support
  • Professional resources and fact sheets
  • Referrals to services in your local area
  • Short-term, solution-focused counselling
  • Online support through the Freedom Health Wellness Support website

What's on the Freedom Health Wellness Support website?

The website has an extensive range of content including 2,000+ articles, searchable databases, and interactive tools. It also has an instant messaging feature.

When is Freedom Health Wellness Support available?

You can contact the service 24 hours a day, 7 days a week, 365 days a year.

Who are the Freedom Health Wellness Support consultants?

Freedom Health Wellness Support is staffed by a team of highly trained and qualified professionals who are experts in fields such as wellbeing, family matters, relationships, debt management, workplace issues, consumer rights, counselling, and much more. You can be confident that the information you receive is accurate, up to date, and relevant to your particular circumstances. 

Who provides the service?

The service is run by Workplace Options, an expert provider of employee support services, which has been providing EAPs since 1982 and is completely independent from your organisation. 

Will I contact a 'real' person?

Yes, when you contact Freedom Health Wellness Support you will always get through to a live Freedom Health Wellness Support consultant who can help you immediately.