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Freedom Wellness — Trusted support, whenever it's needed

Confidential support for life's everyday challenges, whether personal, emotional or work related.

Access the Benefit

Access is easy and confidential. No matter when, no matter where, you have free, confidential support via multiple channels.

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What is Freedom Wellness?

Freedom Wellness gives you expert, confidential support whenever life feels overwhelming, whether you're facing personal challenges or work-related stress. From emotional guidance to practical advice, you have access to a professional team to help you move forward with clarity and confidence. Every conversation is private, every recommendation is tailored, and every step is designed to support your unique circumstances.

Service Highlights:

  • Always available — 24/7, every day of the year
  • Support for work, life, family matters — no issue is too big or too small
  • Completely confidential — no involvement from your employer.
  • Unlimited access — available whenever support is needed.
 
Phone

Phone: 0800 243 458

WhatsApp: +1 984 920 6875

 
Portal

Online Portal

Use the Company code:
FHI

 
App

iConnect App

Download for Android or iOS

 
QR Code

Scan to Access

Quick access to your wellness tools

Family & Relationships

Family Icon

Child care & Education

Eldercare

Juggling work and family life

Caring for others

Domestic violence or abuse

Daily Living

Daily Living Icon

Consumer rights

Health and wellness

Debt and money management

Relocation

Community resources

Life Events

Life Events Icon

Pregnancy and Adoption

Marriage and cohabitation

Separation and divorce

Moving home

Bereavement and loss

Retirement

Personal Emotional

Emotional Icon

Managing stress

Anxiety and depression

Disability and illness

Substance and alcohol misuse

Addictions and compulsive behaviours

Work

Work Icon

Work-life balance

Bullying and harassment

Workplace pressure

Managing change

Workplace relationships

Career

Online Support

Online Icon

LiveConnect: Instant messaging with an information specialist or counsellor

Seminar Events: New events monthly, recorded for anytime access

 

Your Freedom Wellness Benefits at a Glance

Aware
Aware
Mindfulness to improve focus and wellbeing.

Six telephone sessions with a mindfulness-trained Aware specialist.

View the document
Counselling
Counselling
Flexible therapy in your preferred language.

Up to five sessions per topic, delivered within five working days.

View the document
CBT
Computerised CBT
Interactive digital CBT for personal resilience.

Seven online CBT sessions with ongoing tracking and guidance.

View the document
Life Coaching
Life Coaching
Coaching to support personal & career goals.

Up to six telephone or video coaching sessions per focus area per year.

View the document
Wellness Coaching
Wellness Coaching
Support to make sustainable lifestyle changes.

Up to six sessions with a professional wellness coach per focus area per year.

View the document
Legal Services
Legal Services
Confidential non-advisory legal information.

Up to 30 minutes telephone consultation per legal topic, per year.

View the document
Financial Services
Financial Services
Guidance on budgeting, pensions, debt and more.

Up to 45 minutes of telephone consultation per topic with a qualified adviser.

View the document
Manager Assist
Manager Assist
HR and leadership support for workplace issues.

30–60 minute consultations for workplace concerns or management support.

View the document
Seminars
Seminars
A library of past seminars, available online.

Access recorded webinars anytime via the benefit portal.

View the document

Freedom Wellness FAQs

Do I have to be in a crisis to use Freedom Wellness?

Absolutely not. In fact, we encourage people to contact Freedom Wellness as soon as the issue arises. We recognise that there is a lot to juggle on a day-to-day basis, and sometimes we could all do with some extra support to help us manage life's everyday challenges.

Do you give advice?

We do not offer advice, which is based on opinion, but can provide you with all the information you need to be able to make informed decisions to help you with your current situation.

How do I access Freedom Wellness?

There are plenty of ways to contact the service. The service is available via an 0800 freephone number, email, instant messaging, SMS texting, minicom, and online.

How often can I use the service?

You can use the service as many times as you want, there is no limit.

Is it confidential?

Yes - when you contact Freedom Wellness, the only information required from you is the name of your employer. Your employer will receive utilisation statistics on the number of people using the support, but no personal, identifying information will be disclosed. No one will know that you have contacted the service unless you choose to disclose this information. Workplace Options is bound by professional standards regarding confidentiality and the disclosure of details of individuals who have contacted Freedom Wellness.

Is it free to use?

Yes, the service is paid for by your employer. You won't have to pay for any information or support that you receive directly from Freedom Wellness.

How does this add value for me?

Freedom Wellness can support you through difficult times, if you need extra support, feel alone, or would like an independent ear. It can also save you precious time and legwork when dealing with everyday, practical issues. Overall, using Freedom Wellness should help reduce stress and anxiety, improve your wellbeing, and free you up to focus on other things.

What happens once I've contacted Freedom Wellness?

When you contact the service you will be asked some simple questions to help clarify the support you need. After this, you may be connected to one of our work-life specialists who will provide you with practical information and support. Alternatively, or in addition, you may be referred to one of our counselling team who will assess the best form of counselling support to suit your needs.

What kind of things can Freedom Wellness provide support with?

You can contact Freedom Wellness for support on anything that matters to you. These are examples of the topics covered, but it is not an exhaustive list, so please contact us in any case:

Work

  • Work-life balance
  • Bullying and harassment
  • Workplace pressure
  • Managing change
  • Workplace relationships
  • Careers

Life events

  • Pregnancy and new baby
  • Adoption
  • Marriage and cohabitation
  • Separation and divorce
  • Moving home
  • Bereavement and loss
  • Retirement

Personal

  • Emotional wellbeing
  • Managing stress
  • Anxiety and depression
  • Disability and illness
  • Substance and alcohol misuse
  • Addictions and compulsive behaviours
  • Personal development

Family relationships

  • Childcare
  • Education
  • Elder care
  • Juggling work and family life
  • Caring for others
  • Domestic violence or abuse

Daily living

  • Consumer rights
  • Health and wellness
  • Debt and money management
  • Relocation
  • Community resources

What type of support is available?

There is a range of support that the service can provide, depending on your unique needs:

  • Practical information and support
  • Professional resources and fact sheets
  • Referrals to services in your local area
  • Short-term, solution-focused counselling
  • Online support through the Freedom Wellness website

When is Freedom Wellness available?

You can contact the service 24 hours a day, 7 days a week, 365 days a year.

Who are the Freedom Wellness consultants?

Freedom Wellness is staffed by a team of highly trained and qualified professionals who are experts in fields such as wellbeing, family matters, relationships, debt management, workplace issues, consumer rights, counselling, and much more. You can be confident that the information you receive is accurate, up to date, and relevant to your particular circumstances. 

Who provides the service?

The service is run by Workplace Options, an expert provider of employee support services, which has been providing EAPs since 1982 and is completely independent from your organisation. 

Will I contact a 'real' person?

Yes, when you contact Freedom Wellness, you’ll speak directly with a real consultant who can assist you right away.

My question isn't covered in these FAQs. Who can I speak to?

Please contact your Human Resources team if you have further questions about Freedom Wellness.

*Calls may be recorded and monitored for quality and training purposes.

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