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Freedom Wellness — Trusted support, whenever it's needed

Confidential support for life's everyday challenges, whether personal, emotional or work related.

Access the Benefit

Access is easy and confidential. No matter when, no matter where, you have free, confidential support via multiple channels.

Access the benefit

What is Freedom Wellness?

Freedom Wellness gives you expert, confidential support whenever life feels overwhelming, whether you're facing personal challenges or work-related stress. From emotional guidance to practical advice, you have access to a professional team to help you move forward with clarity and confidence. Every conversation is private, every recommendation is tailored, and every step is designed to support your unique circumstances.

Service Highlights:

  • Always available — 24/7, every day of the year
  • Support for work, life, family matters — no issue is too big or too small
  • Completely confidential — no involvement from your employer.
  • Unlimited access — available whenever support is needed.

Accessing Freedom Wellness:

📞 Phone: 0800 243 458

💻 Online Portal: Use the Company code: FH

📱 App: Download the iConnect app  for Android and iOS

What Can You Get Help With?

Support is available for a wide range of life areas, including:

  • Work: balance, stress, workplace relationships, career change
  • Life events: pregnancy, bereavement, moving home, retirement
  • Mental well‑being: anxiety, stress, depression, addiction
  • Family & care: childcare, elder care, relationship issues
  • Everyday life: consumer rights, debt, relocation, community support

Your Freedom Wellness Benefits at a Glance

Benefit

Summary of benefit

What's included?

Document

Aware

A mindfulness program to improve wellbeing, focus, and engagement; includes individualised information and resources.

Six telephone sessions with an Aware specialist who is trained in mindfulness.

View the document

Counselling

In the preferred language of the participant and at a convenient time for the participant (within five business days for routine and non-crisis issues).

Up to five sessions per topic with unlimited number of topics.

View the document

Computerised cognitive behavioral therapy (cCBT)

cCBT -  online interactive sessions teach you how to apply CBT concepts to change the way you think about and perceive events, resulting in an improvement to your personal well-being. 

Seven sessions offered online over seven weeks. A qualified counsellor will track your progress and guide you throughout.

View the document

Life Coaching

Help participants navigate life transitions and maximise personal and professional potential.

Up tp six telephonic or video wellness coaching sessions per focus area per year.

View the document

Wellness Coaching

Professional coaches who can assist members seeking self-directed, lasting changes, to promote health and wellness.

Up to six telephonic or video wellness coaching sessions per focus area per year.

View the document

Enhanced Legal Services

Information service delivered by independent qualified professionals who provide non-advisory and unbiased generic information on a wide range of legal topics.

Up to 30 minutes of telephonic consultation, per legal topic, per year.

N/A

Enhanced Financial Services

Information service delivered by independent qualified professionals who provide non-advisory and unbiased generic information on a wide range of financial topics.

Free, up to 45 minutes of telephonic consultation with a financial professional, per financial topic, per year.

View the document

Manager Assist

To provide HR and managers with additional support on workplace concerns, employee-related issues, or development of management skills.

 Telephonic or video consultation for HR and managers, typically lasting 30 to 60 minutes.

View the document

Seminars

Find the Online Seminars section on your benefit website listed above.

 A library of past online seminars. View the document

 

Read more about your benfits here 

Freedom Wellness FAQs

Do I have to be in a crisis to use Freedom Wellness?

Absolutely not. In fact, we encourage people to contact Freedom Wellness as soon as the issue arises. We recognise that there is a lot to juggle on a day-to-day basis, and sometimes we could all do with some extra support to help us manage life's everyday challenges.

Do you give advice?

We do not offer advice, which is based on opinion, but can provide you with all the information you need to be able to make informed decisions to help you with your current situation.

How do I access Freedom Wellness?

There are plenty of ways to contact the service. The service is available via an 0800 freephone number, email, instant messaging, SMS texting, minicom, and online.

How often can I use the service?

You can use the service as many times as you want, there is no limit.

Is it confidential?

Yes - when you contact Freedom Wellness, the only information required from you is the name of your employer. Your employer will receive utilisation statistics on the number of people using the support, but no personal, identifying information will be disclosed. No one will know that you have contacted the service unless you choose to disclose this information. Workplace Options is bound by professional standards regarding confidentiality and the disclosure of details of individuals who have contacted Freedom Wellness.

Is it free to use?

Yes, the service is paid for by your employer. You won't have to pay for any information or support that you receive directly from Freedom Wellness.

How does this add value for me?

Freedom Wellness can support you through difficult times, if you need extra support, feel alone, or would like an independent ear. It can also save you precious time and legwork when dealing with everyday, practical issues. Overall, using Freedom Wellness should help reduce stress and anxiety, improve your wellbeing, and free you up to focus on other things.

What happens once I've contacted Freedom Wellness?

When you contact the service you will be asked some simple questions to help clarify the support you need. After this, you may be connected to one of our work-life specialists who will provide you with practical information and support. Alternatively, or in addition, you may be referred to one of our counselling team who will assess the best form of counselling support to suit your needs.

What kind of things can Freedom Wellness provide support with?

You can contact Freedom Wellness for support on anything that matters to you. These are examples of the topics covered, but it is not an exhaustive list, so please contact us in any case:

Work

  • Work-life balance
  • Bullying and harassment
  • Workplace pressure
  • Managing change
  • Workplace relationships
  • Careers

Life events

  • Pregnancy and new baby
  • Adoption
  • Marriage and cohabitation
  • Separation and divorce
  • Moving home
  • Bereavement and loss
  • Retirement

Personal

  • Emotional wellbeing
  • Managing stress
  • Anxiety and depression
  • Disability and illness
  • Substance and alcohol misuse
  • Addictions and compulsive behaviours
  • Personal development

Family relationships

  • Childcare
  • Education
  • Elder care
  • Juggling work and family life
  • Caring for others
  • Domestic violence or abuse

Daily living

  • Consumer rights
  • Health and wellness
  • Debt and money management
  • Relocation
  • Community resources

What type of support is available?

There is a range of support that the service can provide, depending on your unique needs:

  • Practical information and support
  • Professional resources and fact sheets
  • Referrals to services in your local area
  • Short-term, solution-focused counselling
  • Online support through the Freedom Wellness website

When is Freedom Wellness available?

You can contact the service 24 hours a day, 7 days a week, 365 days a year.

Who are the Freedom Wellness consultants?

Freedom Wellness is staffed by a team of highly trained and qualified professionals who are experts in fields such as wellbeing, family matters, relationships, debt management, workplace issues, consumer rights, counselling, and much more. You can be confident that the information you receive is accurate, up to date, and relevant to your particular circumstances. 

Who provides the service?

The service is run by Workplace Options, an expert provider of employee support services, which has been providing EAPs since 1982 and is completely independent from your organisation. 

Will I contact a 'real' person?

Yes, when you contact Freedom Wellness, you’ll speak directly with a real consultant who can assist you right away.

My question isn't covered in these FAQs. Who can I speak to?

Please contact your Human Resources team if you have further questions about Freedom Wellness.

*Calls may be recorded and monitored for quality and training purposes.

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