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Freedom Health Insurance Wins 'Best Customer Service' at TRM Summer Event

  • Jul 09, 2024
  • Health Insurance

Freedom Health Insurance team with Best Customer Service award

We are very pleased to announce that Freedom Health Insurance won the ‘Best Customer Service’ award at the 2024 The Right Mortgage PMI Summer Event.

The Right Mortgage Summer Event

The PMI Summer Dinner is an annual event organised by The Right Mortgage & The Right PMI, hosted at Nuthurst Grange Country House Hotel, that aims to recognise and celebrate talent within the Private Medical Insurance industry.

The day began with a conference where Freedom actively participated in discussions and networked with other industry leaders. This was followed by a group dinner and a prestigious awards ceremony.

Best customer service

Freedom Health Insurance stood out for its exceptional approach to customer service. Our proactive, customer-centric strategies and dedication to personalised care have set new standards in the industry. These efforts include:

  • A Wide Variety of Benefits: Offering diverse and flexible options tailored to meet the unique needs of each policyholder.
  • Comprehensive Assistance: Providing detailed guidance on policy benefits, claims processes, and health resources.
  • Feedback-Driven Improvements: Regularly seeking and incorporating customer feedback to enhance service quality.

This award is a testament to our success in fostering trust and satisfaction among our members.

A few words from our Customer Service Manager, Lynne Heath

Lynne Heath, Customer Service Manager at Freedom Health Insurance:

“Here at Freedom Health Insurance, we train our staff on how to delivery exceptional customer service: simply treat your customers as if you're speaking to yourself in the mirror; with respect, love, honour, and in the most courteous way possible. Brokers are also our customers and regardless of who, what, where, why, or when, we give 100% in every way. Customer service is without a doubt at the core of Freedom Health Insurance." 


A look to the future

As the health insurance world continues to evolve, Freedom Health Insurance remains at the forefront, demonstrating that exceptional customer service is a core value that constantly drives the company forward.

Thank you and congratulations!

A huge thank you to all of our members for your continued support. Your trust and loyalty has been key within Freedom’s journey.

Congratulations to all the other award winners, it was lovely to spend the evening celebrating with you all!