Launching 1st October 2025

From 1st October 2025, Freedom 360 will launch as a digital health and wellbeing toolkit designed to enhance the support employers can provide to their teams. One of the key services included is Freedom Wellness, a 24/7 programme that helps employees manage both work and personal challenges, giving businesses a practical way to promote wellbeing, resilience, and productivity. Available exclusively to group scheme members, it ensures staff have expert support whenever it is needed.

Employee Wellbeing Services Included with Freedom Wellness

Freedom Wellness is available to employees and their insured dependants. Employee wellbeing is about more than just the workplace. That’s why Freedom Wellness supports many different aspects of daily life, providing group scheme members with a wide range of in the moment practical tools and emotional guidance. This includes:

• Mindfulness sessions (Aware): Helping employees improve focus and overall wellbeing

• Counselling: Therapy available in the member’s preferred language, with up to five sessions per issue and unlimited issues covered

• Computerised CBT (cCBT): Guided online Cognitive Behavioural Therapy to support mental health

• Life coaching: Tailored support to achieve personal and career goals

• Wellness coaching: Guidance on making long-term, sustainable lifestyle choices

• Legal services: Confidential, non-advisory information on legal issues

• Financial services: Advice on budgeting, pensions, debt management, and more

• Manager assist: HR and leadership support for dealing with workplace issues

For a full breakdown of services, usage limits, and supporting documents, please visit the Freedom Wellness webpage.

Why Workplace Wellbeing Services Are Essential

Freedom Wellness goes beyond traditional medical care by giving Freedom Health Insurance group scheme members access to everyday wellbeing support that strengthens both personal and professional lives. By offering resources that address a wide range of challenges, the service helps businesses build a healthier, more resilient workforce while supporting long-term employee engagement and retention.

There is no limit to the number of topics employees can seek support for, meaning staff can access guidance as often as needed without restrictions.

Key areas where Freedom Wellness makes a difference include:

• Mental health and resilience: Support for stress, anxiety, addictions, and physical challenges

• Family and home life: Custom research, resource referrals, and follow-up support for caregiving and household responsibilities

• Workplace wellbeing: Guidance that supports career growth, leadership, and productivity

• Life challenges: Expert advice on relationships, legal matters, financial planning, and everyday living issues

By offering this level of support, employers can demonstrate a real commitment to employee wellbeing, helping to create a positive workplace culture and ensuring staff have access to the right guidance whenever it is needed.

The Business Benefits of Employee Wellbeing Services

For employers, the value of Freedom Wellness extends beyond employee wellbeing. Providing staff with 24/7 access to professional guidance can reduce sickness absence, improve productivity, and strengthen workplace culture. It also demonstrates a clear commitment to meeting Consumer Duty expectations around fair value and customer outcomes.

By making this level of support available, businesses can attract and retain talent in a competitive market, while giving employees the tools they need to stay healthy, focused, and resilient.

Easy Ways for Employees to Access Freedom Wellness

One of the most important features of Freedom Wellness is how simple it is for employees to get the help they need. With in-the-moment support available 24/7, there are multiple ways for members to make contact, whether that’s by phone, online, or other digital channels. This flexibility ensures employees can connect in the way that works best for them, making it easy to access guidance whenever challenges arise.

Putting Workplace Wellbeing First

By including Freedom Wellness within Freedom 360, exclusively for group scheme members, Freedom Health Insurance is reinforcing its commitment to workplace wellbeing. Group schemes often face unique challenges when it comes to supporting employee health, resilience, and work-life balance, which is why this service has been designed to provide everyday guidance and professional care. Employers can feel confident that their teams have unlimited access to expert support whenever life’s challenges arise, helping to create a healthier, more productive workplace culture.