Freedom Health Insurance Nominated at the 2025 Health & Protection Awards!
We are proud to share that Freedom Health Insurance has been nominated for Best Individual Health Insurance Provider at the 2025 Health & Protection Awards!
This nomination highlights the exceptional service we provide to individuals across the UK, offering accessible, personalised, and compassionate private medical insurance that truly puts people first.
Why This Nomination Matters
In today’s healthcare landscape, individual policyholders deserve more than just coverage, they deserve clarity, care, and confidence. At Freedom Health Insurance, we believe in making private medical insurance simple, supportive, and human. Our team works hard every day to help individuals feel seen, heard, and looked after throughout their health journeys.
This recognition reflects the dedication of our entire business, from our friendly service team to our experienced underwriters and proactive account managers, all united by one goal: putting clients first.
Personalised, Human-First Support
Below are some of our 2024 customer support highlights:
- Calls answered within 30 seconds
- Webchats responded to within 40 seconds
- Emails responded to within 2 working days
- Excellent client ratings on Trustpilot and Feefo
- No time caps on phone calls
- Diverse team members to enable us to better support our clients
- Direct access to named claims advisors for personalised, tailored support
What the Awards Celebrate
The Health & Protection Awards honour the outstanding companies and individuals helping shape the future of health, protection, and insurance. The Best Individual Health Insurance Provider category recognises insurers who go above and beyond to deliver outstanding service, competitive value, and trusted support to individual clients.
We are proud to be among the providers recognised for our role in making private medical insurance more personal, transparent, and supportive.
Thank You to Our Partners, Team and Clients
To our intermediary partners, thank you. Your continued trust, insight, and collaboration enable us to deliver fair value and clear outcomes for every individual client. You’re an essential part of this recognition.
To our incredible team, this nomination reflects your compassion, energy, and relentless commitment to doing what’s right. From answering customer service calls in 10 seconds to recognising when someone simply needs to be heard, your impact is felt in every interaction.
To our clients, thank you for choosing us. Your feedback and loyalty drive everything we do.
And to this year’s finalists, congratulations! We look forward to celebrating with you at the awards ceremony on 16 October 2025.