We are excited to announce a new partnership with Mayfair We Care, an international healthcare solutions provider, to strengthen the service we offer to members living or working abroad.
Officially launched on 1 November 2025, this collaboration advances our strategy to make international private medical insurance more accessible and efficient. By combining our personal approach with Mayfair We Care’s digital capability and global medical network, we will deliver faster claims, clearer communication and a more seamless process wherever our members are based.
About Mayfair We Care
Mayfair We Care, part of Medi Assist, specialises in digital claims management, benefit administration and international medical support. Its technology platform, HealthXcelerator, connects people to trusted providers around the world and streamlines claims for insurers and corporate clients.
Driving innovation in international health insurance
Mayfair We Care brings proven digital expertise and global reach to our international proposition. HealthXcelerator helps create a joined-up journey for our international members, pairing speed and transparency with the personal service Freedom Health Insurance is known for.
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Hoosh Mires, Chief Operating Officer at Freedom Health Insurance, explains how this partnership strengthens Freedom Health’s international proposition: “Our partnership with Mayfair We Care strengthens our ability to support members who need access to healthcare beyond the UK. Their global healthcare network and specialist claims expertise enhance the support and reassurance we provide to members living or working overseas. By introducing multilingual claims assistance and modern digital processes, we are improving service speed and making it easier for members to navigate treatment abroad. Together, we are building a connected claims experience that prioritises clarity, consistency and care. This partnership supports our long-term growth in global health insurance and reinforces our commitment to service quality and better health outcomes for members.” |
Enhancing care through partnership
This collaboration expands assistance for members who need treatment outside the UK. Mayfair We Care’s multilingual 24/7 claims teams and international reach will help us deliver quicker decisions, simpler navigation and continuity of care from start to finish.
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Michail Chopra, CEO and Founder of Mayfair We Care, commented: “At Mayfair We Care, our vision is to transform the way individuals and organisations access and experience global healthcare. Through our proprietary in-house technology, we’ve built an intelligent platform that streamlines claims management, enhances benefit administration and connects members with high-quality medical providers worldwide. This partnership with Freedom Health Insurance represents a shared commitment to innovation and member wellbeing. By combining our advanced digital infrastructure (HealthXcelerator) with Freedom’s strong service ethos, we’re enabling a more efficient, transparent and compassionate healthcare journey for members living or working overseas. Our integrated systems and multilingual support teams ensure that benefit administration, claims assistance and case management are delivered seamlessly, empowering members with clarity and confidence at every stage of their care. Together, we’re setting new standards in global health insurance by aligning technology, service excellence and human care.” |
Setting new standards in international healthcare
This partnership strengthens Freedom Health Insurance’s international capabilities and improves the way we look after members worldwide. By uniting technology, innovation and personal service, we are redefining how we support people, delivering quicker resolutions, clearer updates and greater peace of mind wherever they are in the world.
Disclaimer: The information in this article is accurate at the time of publication. The partnership between Freedom Health Insurance and Mayfair We Care does not alter any existing member policy terms, benefits or exclusions. Members should refer to their policy documents for full details of cover and eligibility. Access to international healthcare services may vary depending on location, provider availability and policy type.