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Launching 1 October 2026. Freedom Diagnostics is provided in partnership with Scan.com, the largest network of private diagnostic imaging centres in the UK.
Referred imaging, arranged for you
If your GP, Freedom Digital GP or Freedom Physiotherapy recommends an X-ray or ultrasound scan, Freedom Diagnostics gives eligible members a pathway for simpler booking and billing.
Once your referral is approved, we register you with Scan.com and send you a booking link so you can choose a suitable centre and appointment. Your scan is reviewed and reported by a consultant radiologist (X-ray) or a sonographer (ultrasound). Because these reports are written in clinical language, a Scan.com clinician will call you to talk through the findings in plain English and, where relevant, discuss what to consider next. Your report will also be sent to you.
If you are recommended a different type of scan, such as an MRI or CT, please contact us and we will explain what your policy covers and how to arrange it.
If there is no centre near you, you are still able to use a provider of your choice. Normal policy terms, limits and claims processes apply.
Scan.com at a glance
Figures supplied by Scan.com and correct as of August 2026. Timescales are typical and are not guaranteed. Appointments are subject to availability.
About Scan.com
Scan.com is a UK diagnostic imaging platform that connects patients with independent scanning centres across the country. Rather than running its own hospitals, Scan.com works with an established network of imaging providers. Appointments can often be found close to where you live or work, although coverage varies across the UK.
Every scan arranged through the network is reported by a consultant radiologist or sonographer, so members receive a clinical opinion alongside the images.
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How Freedom Diagnostics supports you
Freedom Diagnostics provides access to referred diagnostic testing through the existing outpatient cover available on eligible UK and Worldwide UK policies. Benefit limits vary by policy, and enough outpatient benefit must remain to cover the cost of the scan.
X-ray and ultrasound
Access diagnostic imaging through the Scan.com network of centres.
Three ways to be referred
Your referral can come from Freedom Digital GP, Freedom Physiotherapy or your own General Practitioner.
Scan review
X-rays are reported by a consultant radiologist and ultrasounds by a sonographer. These reports are written in clinical terms, so a Scan.com clinician calls you to explain the findings in everyday language.
Results and next steps
Where relevant, the Scan.com clinician can also talk through what might be worth considering next, such as physiotherapy or exercise-based rehabilitation. Your report is sent to you as well, so you can discuss any follow-up with your own General Practitioner. Any onward treatment is subject to your policy cover.
Five steps from referral to results
Each step is confirmed with you before anything is booked, so you know what happens next.
Get referred
Your referral can come from Freedom Digital GP, Freedom Physiotherapy or your own GP.
Send us the referral
Send us your referral by email at [email protected] or call us on 01202 283 580. We will check your cover and, if approved, we will register you with Scan.com.
We register you
To arrange your scan, we share your name, contact details and referral information with Scan.com. Find out more in our Privacy Notice.
Book your scan
We send you a booking link. You choose the centre and appointment time that works best for you.
Receive your results
A consultant radiologist or sonographer reports your scan, depending on the type. A Scan.com clinician then calls you to explain the findings in plain English and, where relevant, discuss suggested next steps. A copy of your report is sent to you to discuss with your own GP.
Finding a centre near you
Scan.com works with more than 300 imaging centres across the UK, with around 82% of the population living within 30 miles of one. Across patients scanned through the Scan.com network, 95% were within 30 miles of the centre they chose.
Coverage varies across the UK. The network is strongest in England and Wales, with more limited availability in Scotland and Northern Ireland. If there is no suitable Scan.com centre near you, contact us before booking and we can explain the options available under your policy.
| Nation | Population within 30 miles of a centre |
|---|---|
| England and Wales | Around 89% |
| Northern Ireland | Around 45% |
| Scotland | Around 15% |
| UK total | Around 82% |
Why members use Freedom Diagnostics
A simpler route to a scan
Send us your referral and we will check your cover, register you with Scan.com and send you a booking link, so you are not arranging it yourself.
- One call to get started
- Cover checked up front
- Appointments are often available within a few days, subject to location and availability.
Clear costs
Scans arranged through Scan.com are settled directly with the imaging centre, so there is no need to pay and claim back.
- Your usual policy excess will still apply where relevant. We will confirm what applies to you when we review your referral.
What you need to know before you book
- Cancellation or missed appointment charges may apply.
- Freedom Diagnostics provides access to referred diagnostic testing through the existing outpatient cover available on eligible UK and Worldwide UK policies. Benefit limits vary by policy, and scan costs are deducted from the relevant outpatient benefit, and sufficient benefit must remain for the scan to be covered.
- Freedom Diagnostics is available to eligible members with a Freedom Elite individual or group policy, a Freedom Essentials individual policy, or a Freedom Worldwide UK individual or group policy. It is not available with Freedom Worldwide Non-EEA policies.
- Freedom Diagnostics provides an additional way of accessing an existing policy benefit. It is not a new or additional benefit.
- Access is subject to your policy including outpatient cover. Usual policy limits and excesses apply.
- Conditions that existed before your cover started may not be covered.
- Appointments are subject to availability, and timescales are typical rather than guaranteed.
- You are still able to use a provider of your choice if you prefer.
If you are not sure whether your policy includes outpatient cover, please check your policy documents or speak to our team. If you arranged your cover through a broker or adviser, they will also be able to help.
Contact us about Freedom Diagnostics
Freedom Diagnostics
Send Freedom Health Insurance your referral and we will check your cover and eligibility.
01202 283 580[email protected]
Scan.com
Once your scan is booked, Scan.com looks after your appointment. Contact them directly to change or cancel a booking.
01277 674 889[email protected]
Explore the rest of the Freedom 360 toolkit
Freedom Diagnostics is one part of Freedom 360, our health and wellbeing toolkit for eligible members. It also includes Freedom Digital GP, Freedom Physiotherapy, Freedom Dermatology and Freedom Cancer Care. Freedom Wellness is available to group members. Availability of each service depends on the policy held.
What is Freedom Diagnostics?
Freedom Diagnostics is a Freedom Partner service, arranged through Scan.com. It gives eligible members a simpler route to private X-ray and ultrasound imaging, with scans reviewed and reported by a consultant radiologist or sonographer.
Freedom Health Insurance checks the member’s cover and approves the referral. Once approved, we register the member with Scan.com, which provides the booking link and arranges the appointment through its UK network. The scan is then carried out at the member’s chosen imaging centre.
Are pre-existing conditions covered?
Conditions that existed before your cover started may not be covered. We will confirm how this applies when we review your referral.
Do I have to use Scan.com?
No. You are still able to use an imaging provider of your choice if you prefer. Freedom Diagnostics is offered as an additional route, not a requirement. If you arrange your scan elsewhere, normal policy terms and claims processes apply.
Do I need a referral to use Freedom Diagnostics?
Yes. A referral is needed before a scan can be arranged. There are three ways to get one: through Freedom Digital GP, through Freedom Physiotherapy, or from your own GP.
How do I book my scan?
Send your referral to us. If it is approved, we will register you with Scan.com and send you a booking link. You can then use that link to book your scan. Appointments are subject to availability.
How does Freedom Diagnostics fit with the rest of Freedom 360?
Freedom 360 is our health and wellbeing toolkit, designed to support earlier intervention and wider member support. Freedom Diagnostics connects directly with Freedom Digital GP and Freedom Physiotherapy, as both can refer eligible members for imaging. Availability of each service depends on the policy held.
Is Freedom Diagnostics available on all Freedom Health Insurance policies?
Freedom Diagnostics is available to members with a Freedom Elite individual or group policy, a Freedom Essentials individual policy, or a Freedom Worldwide UK individual or group policy. It is not available with Freedom Worldwide Non-EEA policies.
Access requires a qualifying clinical referral and is subject to approval, applicable outpatient cover, and the policy terms and limits. We will confirm your eligibility when you send your referral to us. If you are unsure whether your policy includes outpatient cover, please check your policy documents, contact us or speak to your adviser.
What types of scan are available?
Freedom Diagnostics covers X-ray and ultrasound imaging. If your clinician recommends a different type of scan, please contact us and we will explain what your policy covers and how to arrange it.
Where are my results sent?
Your scan is reported by a consultant radiologist (X-ray) or sonographer (ultrasound). These reports are written in clinical language, so a Scan.com clinician calls you to explain the findings in plain terms and, where relevant, discuss what might be worth considering next. Your report is also sent to you, so you can discuss any follow-up with your own General Practitioner. Any onward treatment is subject to your policy cover, and we can confirm what applies to you.
Will I have to pay anything?
Usual policy limits and excesses apply, so any excess on your policy and any remaining outpatient limit will be taken into account. We will explain how this applies to you when we review your referral.